Home › Forums › Pro Themes › Photo Perfect Pro › Ordered, payed but nothing

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  • December 27, 2016 at 8:50 am #26773
    peyodabo
    Participant

    I ordered Photo Perfect Pro but cannot download it, but can noot download it anywhere!
    Paypall confirmed the payment!

    Omschrijving Prijs per eenheid Hvh Bedrag
    Photo Perfect Pro
    $49,00 USD 1 $49,00 USD
    Subtotaal $49,00 USD
    Totaal $49,00 USD
    Betaling $49,00 USD
    Betaling overgemaakt aan khsnp@hotmail.com
    Van bedrag €48,40 EUR
    Naar bedrag $49,00 USD
    Wisselkoers: 1 euro’s = 1,01240 Amerikaanse dollar

    Factuurreferentie: e20f2b53ac2efa7c5d569fed9b09917b

    Can you tell me what to do?

    December 27, 2016 at 10:31 pm #26827
    wensolutions
    Keymaster

    Hello @peyodabo,

    To know the detail walk-through on purchase and download of a theme from our marketplace please follow these links.

    How do I buy themes ?

    How do I install a theme ?

    Let us know if you find any further difficulties proceeding ahead.

    December 29, 2016 at 2:12 am #26927
    peyodabo
    Participant

    Hello,

    Where can i find the zip file?
    I cannot find anything in my account!

    You have not made any purchases

    You have not purchased any downloads

    December 29, 2016 at 2:14 am #26929
    wensolutions
    Keymaster

    @peyodabo, please write your payment queries to our sales at info[at]themepalace.com for verification.

    December 30, 2016 at 10:03 am #27030
    peyodabo
    Participant

    Sorry,
    I don’t like the way of working of you.
    There is nothing in my account yet!

    I think a will ask PayPAll to send my money back!

    January 1, 2017 at 8:36 am #27144
    peyodabo
    Participant

    My Account

    From your account dashboard you can view your Purchase History, Download History and edit your billing address, password and account details
    You have not made any purchases

    You have not purchased any downloads

    U heeft $49,00 USD overgemaakt naar ThemePalace

    Webwinkel
    ThemePalace
    Instructies voor webwinkel
    U heeft geen instructies ingevoerd.
    Omschrijving Prijs per eenheid Hvh Bedrag
    Photo Perfect Pro
    $49,00 USD 1 $49,00 USD
    Subtotaal $49,00 USD
    Totaal $49,00 USD
    Betaling $49,00 USD
    Van bedrag €48,40 EUR
    Naar bedrag $49,00 USD
    Wisselkoers: 1 euro’s = 1,01240 Amerikaanse dollar

    January 2, 2017 at 11:50 am #27274
    Sakin Shrestha
    Keymaster

    @peyodabo: Your account show’s there is download. I check in with our payment gateway and found our that you did guest check out. So, there was no download file in your account. But we have already added it in your account. Please go to your account at http://themepalace.com/my-account/ and download it. For more check out http://themepalace.com/theme-instructions/photo-perfect-pro/

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