Home Forums Pro Themes Kids Education Pro Payment options mobile/ tablet

Viewing 5 posts - 1 through 5 (of 5 total)
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  • #140211
    Linda Denissen
    Participant

    Dear all,

    I have the kids education pro package but now I am having problems with the payment options on mobile and tablet. I can see all my payment options (4)on my laptop, but I only see 1 option on my mobile or tablet. This theme is mobile compatible.
    What can I adjust so that the other payment options are visible.

    Kind regards,
    Linda

    #140217
    Psink
    Keymaster

    Hello,

    We are sorry to hear that you are having an issue with one of our themes, and we’d be more than happy to investigate the matter further for you.

    Can you please explain in brief about the issue. Is that checkout page ?

    There is all 4 options in mobile. Here is the screen shot of checkout page
    https://tinyurl.com/y549fd46

    It will be helpful if your share your site url and the screen record of actual issue or you can share screen shot of the issue by leaving color marking.

    Best Regards

    #140526
    Linda Denissen
    Participant

    Dear Psink,

    Thank you very much for your quick reply.

    URL: https://www.gioskidzstore.nl

    Please note everything is in Dutch.

    This is a screenshot of my laptop. All options are there. Including pictures.

    all options

    Below a screenshot of what you see on a mobile Phone and tablet.
    Continue payment ( red bar ) of choose PayPal (yellow bar ).

    screenshot mobile

    If we choose the red bar, continue: we only see PayPal.

    screenshot2

    Also the pictures of the product is gone in check out.

    If you need more info please let me know.

    Many thanks in advance.

    Kind regards,

    Linda

    #140757
    Psink
    Keymaster

    Hello @linda

    We apologize for getting late back to you. I guess you have made mistake while uploading screen shots i see there is no screenshots in your reply.

    Please use awesomescreen shot extension in chrome to share screenshot

    here is the link
    https://www.awesomescreenshot.com/

    here is screen shots of checkout page
    Pc version : https://tinyurl.com/yy8ruqry

    i did not see others payment in pc version too. I guess you have not enable all payment options in woocommerce setting
    Please first enable all payment options in woocommerce payment setings
    For doing soo Go To Admin Panel >> WooCommerce >> Settings >> Payment there you find all payment enable/disable option please enable all the options.

    Hope this helps

    Regards,
    Psink

    #140853
    Linda Denissen
    Participant

    Dear Psink,

    Thank you for your reply.
    The problem is solved.

    Many thanks in advance.

    Kind regards,
    Linda

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