Home Forums Pro Themes Photo Perfect Pro Photobox bug (duplicate images)

This topic contains 14 replies, has 2 voices, and was last updated by  wensolutions 1 week, 6 days ago.

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • #85492

    marco cocco
    Participant

    I request again! how can I solve the problem of duplicate images, when I click to go next or back? I would like your answer considering the fact that I wait from the month of August. if the problem is not resolved as soon as possible I ask to be compensated on the purchase. Thanks

    #85507

    wensolutions
    Keymaster

    Hello @marco75,

    We will release the update soon.

    PS: Our sincere apology for the delay.

    Thank you.

    Regards!!

    #85511

    wensolutions
    Keymaster

    Hello @marco75,

    The theme has been updated.

    Please update to the latest version and verify the issue.

    Thank you.

    Regards!!

    #85526

    marco cocco
    Participant

    Sorry the problem was not solved with the update. The slides continue to be duplicated and they do not correspond with the thumbnail placed below. I have urgency, when can I hope for your solution to the problem? Thanks

    #85530

    wensolutions
    Keymaster

    Hello,

    The latest version is absolutely working on our side as you can see in the screen record below.

    So please make sure you have the latest version of the theme which is 2.7 .

    https://imgur.com/a/ru8r5rd

    If the issue still persists kindly provide your site URL so that we can inspect the issue further.

    Thank you.

    Regards!!

    #85534

    marco cocco
    Participant

    The site is not online yet. I have updated to version 2.7 but in the galleries section the problem persists. Every slides is counted and repeated three times, and they do not correspond with the thumbnail placed below. could I know on what file I have to intervene? jquery.photobox.js?

    Thanks

    #85575

    wensolutions
    Keymaster

    Hello,

    Can you provide the screenshot of the section that you are having a problem with so that we can check for the issue thoroughly?

    Also, please go through the demo as well.

    http://demo.wenthemes.com/photo-perfect-pro/

    Regards!!

    #85625

    marco cocco
    Participant

    I uploaded the essential site to a temporary domain to let you know what happens. on the homepage there are 6 photos. when I click on a photo to activate sliding, are scores a total of 18 photos. After the first image change, all the others slides are repeated 3 times and they do not correspond with the thumbnail placed below. Try to scroll through all the photos.

    http://photonaturecontest.altervista.org/

    I hope you can help me. Thanks

    #85644

    marco cocco
    Participant

    Is it a solvable problem?

    #85663

    marco cocco
    Participant

    Sorry I had the license activated in another site. Now it should be visible with the right theme. Can you check the error please?

    http://photonaturecontest.altervista.org/

    #85813

    wensolutions
    Keymaster

    Hello,

    The gallery section on the page is also working fine on our side as you can see in the below-given screen record.

    https://imgur.com/a/NppSf0t

    So if you have installed any third party plugin then please deactivate them and verify the issue.

    Thank you.

    Regards!!

    #85829

    marco cocco
    Participant

    Good morning, Yes, I saw. In my case the plugin “photocontest” recall the lightbox of your theme, which continues to work badly. I do not know what to do. I think the problem is in the repeated “data-lightbox” tag, but I do not know where to put my hands. I do not know if you can help me. this is the site. Thanks

    http://www.misselfieintheworld.com/

    #85898

    wensolutions
    Keymaster

    Hello,

    Please deactivate the “Photo Contest” plugin and verify the issue as the issue is likely to have caused by that plugin.

    Let us know if that works or not?

    Thank you.

    Regards!!

    #85921

    marco cocco
    Participant

    Good Morning, yes, disabling the plugin works correctly. Then the solution is to disable yours lightbox only on the homepage, so that I can use the plugin lightbox. How can I disable yours lightbox only from the homepage? Thanks

    #85928

    wensolutions
    Keymaster

    Hello,

    Please once go through the support ticket below for the solution.

    http://themepalace.com/topic/envira-gallery-and-double-lightbox/

    If this does not work then you need to hire a professional developer as it requires higher custom code and custom JS.

    To hire a developer please go through below given link:

    http://themepalace.com/hire-a-customizer

    Thank you.

    Regards!!

Viewing 15 posts - 1 through 15 (of 15 total)

You must be logged in to reply to this topic.