November 20, 2018 at 7:57 pm #85492
I request again! how can I solve the problem of duplicate images, when I click to go next or back? I would like your answer considering the fact that I wait from the month of August. if the problem is not resolved as soon as possible I ask to be compensated on the purchase. ThanksNovember 21, 2018 at 12:57 am #85507
We will release the update soon.
PS: Our sincere apology for the delay.
Regards!!November 21, 2018 at 1:39 am #85511
The theme has been updated.
Please update to the latest version and verify the issue.
Regards!!November 21, 2018 at 5:15 am #85526
Sorry the problem was not solved with the update. The slides continue to be duplicated and they do not correspond with the thumbnail placed below. I have urgency, when can I hope for your solution to the problem? ThanksNovember 21, 2018 at 7:02 am #85530
The latest version is absolutely working on our side as you can see in the screen record below.
So please make sure you have the latest version of the theme which is 2.7 .
If the issue still persists kindly provide your site URL so that we can inspect the issue further.
Regards!!November 21, 2018 at 8:53 am #85534
The site is not online yet. I have updated to version 2.7 but in the galleries section the problem persists. Every slides is counted and repeated three times, and they do not correspond with the thumbnail placed below. could I know on what file I have to intervene? jquery.photobox.js?
ThanksNovember 21, 2018 at 11:14 pm #85575
Can you provide the screenshot of the section that you are having a problem with so that we can check for the issue thoroughly?
Also, please go through the demo as well.
Regards!!November 22, 2018 at 9:00 am #85625
I uploaded the essential site to a temporary domain to let you know what happens. on the homepage there are 6 photos. when I click on a photo to activate sliding, are scores a total of 18 photos. After the first image change, all the others slides are repeated 3 times and they do not correspond with the thumbnail placed below. Try to scroll through all the photos.
I hope you can help me. ThanksNovember 22, 2018 at 4:55 pm #85644
Is it a solvable problem?November 23, 2018 at 8:09 am #85663
Sorry I had the license activated in another site. Now it should be visible with the right theme. Can you check the error please?November 26, 2018 at 1:28 am #85813
The gallery section on the page is also working fine on our side as you can see in the below-given screen record.
So if you have installed any third party plugin then please deactivate them and verify the issue.
Regards!!November 26, 2018 at 8:28 am #85829
Good morning, Yes, I saw. In my case the plugin “photocontest” recall the lightbox of your theme, which continues to work badly. I do not know what to do. I think the problem is in the repeated “data-lightbox” tag, but I do not know where to put my hands. I do not know if you can help me. this is the site. ThanksNovember 26, 2018 at 10:33 pm #85898
Please deactivate the “Photo Contest” plugin and verify the issue as the issue is likely to have caused by that plugin.
Let us know if that works or not?
Regards!!November 27, 2018 at 5:13 am #85921
Good Morning, yes, disabling the plugin works correctly. Then the solution is to disable yours lightbox only on the homepage, so that I can use the plugin lightbox. How can I disable yours lightbox only from the homepage? ThanksNovember 27, 2018 at 5:52 am #85928
Please once go through the support ticket below for the solution.
If this does not work then you need to hire a professional developer as it requires higher custom code and custom JS.
To hire a developer please go through below given link:
You must be logged in to reply to this topic.