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Viewing 15 posts - 31 through 45 (of 67 total)
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  • #125757
    wensolutions
    Keymaster

    Hello,

    Actually, your site takes too much time to reload and further shows the screenshot below.

    https://prnt.sc/sxmbzc

    So we are unable to find the actual section to help you with fixes.

    Regards.

    #125719
    Albena Toncheva
    Participant

    Hello, the theme Travel Ultimate Pro is on the address:
    https://blog.styletravelbg.com/

    We made child theme and now there is space between the slider and the search bar. How can we remove that space?
    http://blog.styletravelbg.com/wp-content/uploads/разстояние-слайдер-и-търсачка.jpg

    Is it possible to change the place of the search bar on the bottom of the page? ex. to move that search bar up.
    http://blog.styletravelbg.com/wp-content/uploads/Долна-търсачка.jpg

    Is it possible to remove the serch engine from the following photo?
    http://blog.styletravelbg.com/wp-content/uploads/Вътрешна-търсачка.jpg

    Thank you in advance.

    #125782
    wensolutions
    Keymaster

    Hello @style-travel-bg,

    The answer to your queries is listed below:

    Query 1:
    Response: When we inspected your site URL, we were not able to find the gap between the slider and the search bar as you can see in the screenshot below:

    https://prnt.sc/sxoyyn

    So can you mention the device that you checked the issue and which browser so that we will be able to replicate the exact issue.

    Query 2:
    Response: This cannot be done as of now as much as we would love to help you with this we are unable to do so as it requires higher code customization. So if you want then you can consider hiring the freelancer or the professional developer.

    Link: https://themepalace.com/hire-a-customizer/

    Query 3:
    Response: Yes, you can remove the section in the trip archive page and for this add below-given CSS by going to Admin Panel > Appearance > Customize > Additional CSS.

    .post-type-archive-itinerariespost-type-archive-itineraries .wp-travel-post-filter.clearfix {
        display: none;
    }

    Hope this helps.

    Thank you.

    #127826
    Albena Toncheva
    Participant

    Hello,

    We have some questions.

    1. We have put WP Travel filters widget on the site but keyword doesn’t work.
    http://blog.styletravelbg.com/wp-content/uploads/Търсачка.jpg

    2. When we want to make a book a trip the “Book” button send us to the home page.
    http://blog.styletravelbg.com/wp-content/uploads/Резервирай.jpg

    3. How can we set the pages “Sign up” and “Log in”?

    Thank you!

    #128133
    wensolutions
    Keymaster

    Hello @style-travel-bg,

    Please find answer to your queries below:

    1. We have put WP Travel filters widget on the site but keyword doesn’t work.

    Response: When we tested the filter on our side everything is working fine as you can see in the screen record below:

    https://www.loom.com/share/a6ed2a12df5f4141a2b9980fb043a7cb

    So please make sure you have searched with the correct keyword in the filter.

    2. When we want to make a book a trip the “Book” button send us to the home page.
    Response:
    If you have used the WP Travel Pro plugin then make sure you have set the “Thank you” page from Settings > General

    https://prnt.sc/td84dh

    After making the booking, the page will be redirected to the Thank you page. If you have not used the Pro plugin then it must return to the trip single page unless you have any customization.

    3. How can we set the pages “Sign up” and “Log in”?
    Response:
    You can set the customer login from WP Travel > Settings > Account.

    https://prnt.sc/td86u1

    Hope this helps.

    Let us know if you have any issues further.

    Thank you.

    #128140
    Albena Toncheva
    Participant

    Hello,

    We also have some problems with the Log in and Reservation forms. Does Wp Travel Pro have these forms and where can we find them. Use shordcode to make Dashboad page but we can’t find shordcodes for the Registration form and for Log in form.

    The other question is is it possible when you make registration and write your personal data like name, billing adress etc. that information to fill in automatically in the Check out form when you make booking?

    Thank you

    #128145
    wensolutions
    Keymaster

    Hello,

    As for now, short code for login section is not available. If you are willing to add login section before booking trip then you have to enable customer registration options by going to Admin Panel > WP Travel > Settings > Account as shown in screenshot below:

    https://prnt.sc/tddbb7

    Also, regarding filling information automatically, the feature is not available as higher code customization is required. So, we would like to suggest you to consider hiring a freelancer or our professional developer.

    If you have any queries further, let us know.

    Thank you.

    #128180
    Albena Toncheva
    Participant

    Hello,

    1. Can we remove the Promo code and Apply coupon section in Cart and Checkout page?
    http://blog.styletravelbg.com/wp-content/uploads/Купони.jpg

    2.Can we remove the “Subscribe to our newsletter and updates” checkbox?
    http://blog.styletravelbg.com/wp-content/uploads/нюслейтър.jpg

    Thank you!

    #128268
    wensolutions
    Keymaster

    Hello,

    Please find answer regarding your queries pointwise below:

    Query1: Can we remove the Promo code and Apply coupon section in Cart and Checkout page?

    Response: To remove the Promo code and Apply coupon section in Cart and Checkout page, please add following given CSS code in Additional CSS section by going to Admin Panel > Appearance > Customize > Additional CSS

    .wp-travel-minicart #wp-travel-coupon-form .field-inline{
     display: none !important;
    }
    
    .ws-theme-cart-page .ws-theme-cart-list .coupon{
     display: none !important;
    }

    Query2: Can we remove the “Subscribe to our newsletter and updates” checkbox?

    Response: To remove the section you have mentioned, please leave the fields(‘Subscribe Label’ and ‘Subscribe Description’) blank by going to Admin Panel > WP Travel > Settings > Misc.options(at the bottom) as shown in screenshot below:

    https://prnt.sc/tdupvw

    Hope this helps.

    If you have any queries further, let us know.

    Thank you.

    #128627
    Albena Toncheva
    Participant

    Hello,

    A few days ago we updated WP Travel Pro and the “Book” button doesn’t work. It works in offers uploaded before the update and now in the newest offers booking is not possible.
    http://blog.styletravelbg.com/wp-content/uploads/BOOK-NOW.jpg

    Thanks!

    #128654
    wensolutions
    Keymaster

    Hello @style-travel-bg,

    When we tested your site URl, the booking is working fine as you can see in the screenshot below:

    https://www.loom.com/share/00f0cc88bf8d4842b69c96346e509210

    Have you crossed the minimum group size? The booking button will only be activated after you crossed the min pax.

    Also, can you provide a link to that particular trip so that we can inspect it further and help you.

    Hope this helps.

    Thank you.

    #128680
    Albena Toncheva
    Participant

    Hello,
    I have the following query: When you visit the site via a mobile device and choose a trip, Trip excludes, Trip includes, Trip outline and Booking buttons don’t work because they are mixed.

    http://blog.styletravelbg.com/wp-content/uploads/viber_image_2020-07-14_16-54-45.jpg

    Link to a trip:

    http://blog.styletravelbg.com/itinerary/%d0%bb%d0%b5%d1%84%d0%ba%d0%b0%d0%b4%d0%b0-%d0%b8%d0%b7%d1%83%d0%bc%d1%80%d1%83%d0%b4%d0%b5%d0%bd%d0%b8%d1%8f%d1%82-%d0%be%d1%81%d1%82%d1%80%d0%be%d0%b2/

    Regards!
    Style tavel

    #128739
    wensolutions
    Keymaster

    Hello @style-travel-bg,

    Have you added the custom tab from the backend?

    Also, meanwhile, if you have added any third party plugin please try to deactivate them and verify the issue.

    You can even use the health check plugin for the testing as it does not let anything happen in live site.

    https://wordpress.org/plugins/health-check/

    Thank you.

    #129069
    Albena Toncheva
    Participant

    Hello,
    I have the following query: When you visit the site via a mobile device and choose a trip, Trip excludes, Trip includes, Trip outline and Booking buttons don’t work because they are mixed.

    Generate the following errors:

    [20-Jul-2020 15:36:48 UTC] PHP Notice: A non well formed numeric value encountered in /home/styletra/public_html/blog/wp-content/plugins/wp-travel/inc/helpers/helpers-price.php on line 931
    [20-Jul-2020 15:36:48 UTC] PHP Notice: Undefined index: url in /home/styletra/public_html/blog/wp-content/themes/travel-ultimate-pro/inc/sections/about.php on line 227
    [20-Jul-2020 15:36:48 UTC] PHP Notice: Trying to access array offset on value of type bool in /home/styletra/public_html/blog/wp-content/plugins/wp-travel/inc/cart/class-cart.php on line 253
    [20-Jul-2020 15:36:48 UTC] PHP Notice: Trying to access array offset on value of type bool in /home/styletra/public_html/blog/wp-content/plugins/wp-travel/inc/cart/class-cart.php on line 253
    [20-Jul-2020 15:36:48 UTC] PHP Notice: Trying to access array offset on value of type bool in /home/styletra/public_html/blog/wp-content/plugins/wp-travel/core/lib/cart.php on line 269

    These bugs are related to the WP Travel theme and plugin.

    Please fix the problems.

    Regards!
    Style tavel

    #129198
    wensolutions
    Keymaster

    Hello,

    Actually, the issue you have reported has come from WP Travel plugin and also has been noted as known issue. So, we will fix the the issue and release the update.

    If you have any queries further, let us know.

    Thank you.

Viewing 15 posts - 31 through 45 (of 67 total)
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