Home Forums Pro Themes Pet Business Pro Problem with HTML on Front Page

This topic contains 8 replies, has 2 voices, and was last updated by  wensolutions 1 day, 17 hours ago.

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  • #90494

    fuchsr
    Participant

    Hi,

    I’m using the Pet Business Pro theme for my dog club’s site and like it a lot. However, I am running into a problem on the Front Page. In the About Section I’d like to have several paragraphs. In Customizing->Front Page->About Us I use the Content Type Custom. The Description field explicitly says HTML allowed but no HTML tags I have tried are recognized. In fact, they get escaped and show as plain text on the rendered page. As the field label explicitly says “HTML allowed” this feels like a bug, or I must be missing something.

    screenshot
    Link to screenshot: https://goo.gl/FFm3Fb

    I have also tried a few other blocks available for the Front Page, same result.

    I have also tried to use the home page content instead but a) it is not rendered as I would expect and b) it always appears at the very end of the page and I can’t find a way to move it to the top.

    • This topic was modified 1 week, 6 days ago by  fuchsr. Reason: screenshot not showing
    • This topic was modified 1 week, 6 days ago by  fuchsr.
    #90516

    wensolutions
    Keymaster

    Hello @fuchsr

    First of all, thank you so much for using the theme.

    Regarding your query, when we tested the issue in our side, everything is working perfectly fine.

    Screenshots :

    1. Contents added in a sample page : https://prnt.sc/mhqb7g

    2. Contents in the front end : https://prnt.sc/mhqbgn

    You are facing the problem maybe because of the new editor of the WordPress. While going to the next paragraph, please hit the enter button so that the contents will be seen on next paragraph.

    Hope this helps,

    If the issue still persist, kindly let us know along with your site URL.

    Regards!!

    • This reply was modified 1 week, 5 days ago by  wensolutions.
    #90564

    fuchsr
    Participant

    Hi,

    I greatly appreciate the quick response!

    Maybe I didn’t make myself clear. I don’t have any problems with contents on regular pages, which I think is what your snapshots are showing.

    Here is how I reproduce the issue:
    Go to Dashboard -> Appearance -> Customize.
    Now select Front Page.
    Select About Us.
    I enable this section, then choose Content Type custom.
    Now under Description (which has a subtitle of HTML allowed), enter <p>test</p> or any other HTML.

    The page will not render the HTML correctly. Weirdly, some tags will be escaped and show literally (in the above example <p> will become <p>), others will simply be removed.

    Here’s a link to the site: lrcgb-dev.org

    Thanks for your help!
    Rainer

    #90595

    wensolutions
    Keymaster

    Hello @fuchsr

    When we inspected your site URL, we found that the theme version that you are using is v 1.0.0 however, the theme is running in version 1.0.2. Please refer to the given link for further info : https://themepalace.com/downloads/pet-business-pro/

    Please once update your theme version and verify the issue.

    If the issue persists even after the theme update, feel free to write us back.

    Regards!!

    #91057

    fuchsr
    Participant

    Hi,

    I finally got a chance to install v1.0.2.

    Please check out lrcgb-dev.org. For the purpose of troubleshooting I have switched the theme over to Pet Business 1.0.2, without any customization.

    On the front page, the only section I kept active is About Us. As you can see, it does not render HTML correctly, even though when I go to Dashboard -> Appearance -> Customize -> Front Page -> About Us under Description is says “HTML allowed”.

    #91072

    wensolutions
    Keymaster

    Hello @fuchsr

    The issue that you have reported is quite unlikely to appear.

    Can you please provide us with your login credentials so that we can inspect your issue further and provide you with a precise fix ?

    Please provide your login credentials in the given email : wensolution[at]gmail.com

    Hope to hear from you soon,

    Regards!!

    #91106

    fuchsr
    Participant

    I did sent you an email.

    #91183

    wensolutions
    Keymaster

    Hello @fuchsr

    We will look for the issues and let you know.

    Thank you.

    Best Regards!

    #91186

    wensolutions
    Keymaster

    Hello @fuchsr,

    Thank you very much for the login detail.

    As for now, we have fixed the issue by changing the code in your original theme file as there was no child theme activated.

    But we will fix the issue and release the update soon.

    Thank you.

    Best Regards!!

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