Home Forums Pro Themes Travel Eye Pro Product Prices/Subtotal Glitch

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This topic contains 3 replies, has 2 voices, and was last updated by  wensolutions 1 year, 8 months ago.

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  • #57040

    Ashley Moss
    Participant

    Greetings of the day! We are in the final testing stages of our site and have found a glitch with the product prices/subtotal. First, the subtotal only shows above the “Book Now” button on the Clearwater Tours only. None of the other tours show the subtotal above the “Book Now” button. Second, the price shown does not update in real time, it only shows the price of 1 adult even if you select 2 adult, 3 child, etc. We are using WooTours plugin so it seems there is a compatibility issue here with the child prices? Is it possible to address the first issue so we can make the subtotal show above the “Book Now” button on every product, and is there a fix for the second issue with prices not updating in real time? We are working with a local web developer on these issues, but they advised this is not an obvious fix. (Their response: Make prices update in real time. – I looked at this a bit and doesn’t look like an obvious fix. I would recommend reaching out to the plugin developer before I spend too much time on it. May be an easy issue for them. If they don’t have an easy fix, is there documentation for that plugin? I can try to hack a solution together if it comes down to it.)

    Note: I tried to replicate this on the Travel Eye theme website, but there are no products to add to the cart.

    Ideally, the subtotal should show before the client selects “Book Now” so there are on surprises when they go to the cart to checkout.

    See example of Clearwater Tours: http://staging.orlandotravelcompany.com/product/clearwater-marine-aquarium-day-trip-from-orlando-with-winter-the-dolphin-experience/

    See example of Miami Tours:
    http://staging.orlandotravelcompany.com/product/miami-day-trip-from-orlando/

    #57065

    wensolutions
    Keymaster

    Hello @lyanesh,

    The plugin you have used is the premium plugin and we are not able to test the compatibility of the plugin with the theme .

    Also for your information we do not perform any compatibility testing of any third party plugin with the theme .

    Also as much as we would love to help you with this we could not do so as it is beyond the support we offer for our product because it requires advanced code customization of the theme.

    Our suggestion to you is to hire a professional developer for your customization, so that your theme will no be effected in any way.

    To hire a developer please follow the link below

    http://themepalace.com/hire-a-customizer/

    We hope it helps,

    Best Regards.

    #58368

    Ashley Moss
    Participant

    Hi team! No problem at all and thank you again for all of your help and support. You have been absolutely fantastic! We located the plugin that was causing the issue within the theme. The theme works great! Thanks for all of your feedback, it’s helped tremendously. We will definitely contact you in the future. Have a pleasant day!

    #58403

    wensolutions
    Keymaster

    Hello @lyanaesh,

    Thank you very much for the appreciation.

    And yes if you find any difficulty further then please feel to post .

    We will also really appreciate if you could help us too by rating our theme in WordPress repo here:-

    https://wordpress.org/support/theme/travel-eye/reviews/

    Best Regards !!

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