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Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • November 17, 2017 at 9:44 am #58544
    Veronika Kutova
    Participant

    Hi, I bought your theme today and I found out that it is not good for my purpose. I would like to refund the money, please. I paid by PayPal. What should I do? Thank you, Veronika

    November 19, 2017 at 1:59 am #58656
    wensolutions
    Keymaster

    Hello @vergiis,

    Please send your refund request to info@themepalace.com with Order ID and purchase email address.

    Thank you .

    Best Regards!!

    November 19, 2017 at 6:00 am #58680
    Veronika Kutova
    Participant

    Thank you for your reply. I sent the email as you told me. 🙂

    Have a nice day,

    Veronika

    November 19, 2017 at 6:18 am #58683
    wensolutions
    Keymaster

    Hello @vergiis,

    You are welcome 🙂 .

    You can also check our other themes as well which might be helpful to you .

    Best Regards!!

    November 27, 2017 at 3:54 pm #59230
    Veronika Kutova
    Participant

    Hey there! 🙂

    It’s more than a week and no reply to my email. Could you please help me?

    Thank you and have a nice day.

    Veronika

    November 27, 2017 at 11:14 pm #59253
    wensolutions
    Keymaster

    Hello @vergiis,

    We would like to apologize for the inconveniences.

    We will inform to the respective department and get back to you .

    Hoping for the co-operations .

    Thank you for the patience .

    Best Regards!!

    November 28, 2017 at 3:23 am #59260
    wensolutions
    Keymaster

    Hello @vergiis,

    As been informed, our sales department hasn’t received an email of refund purchase from you. Can you please contact again to info@themepalace.com with Order #ID and purchase email.

    We are sorry for the inconvenience.

    November 28, 2017 at 7:56 am #59278
    Veronika Kutova
    Participant

    Hello,

    thank you for your reply. Okay, I sent the email again to the email info@themepalace.com with my order ID: #58539 and with my purchase email vk@e0.cz.

    Thank you,

    Veronika

    November 28, 2017 at 10:26 pm #59310
    wensolutions
    Keymaster

    Hello @vergiis,

    Thank you for the email .

    Best Regards!!

    November 29, 2017 at 8:51 am #59371
    Veronika Kutova
    Participant

    Hello,

    the payment has been already refunded.

    Thank you very much!

    Veronika

    November 29, 2017 at 11:01 pm #59420
    wensolutions
    Keymaster

    Hello @vergiis,

    Nice to hear about this .

    You can also check the other theme listed in the site as well .

    Thank you !!

    Have a nice day 🙂

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