Support Forum in Place of Tickets?

[al4954vn]

It appears that your support system for paid themes is this forum, where this replaces a ticket system. A person posts his concern or problem with a theme, and answers are posted to the thread.

Is this how paid support works in Theme Palace?

Just asking to understand how this works.

Thanks

[wensolutions]

Hello,

Yes if you wish to know the basic procedure of the support system, is the theme/plugin user having problem with the theme/plugin, posts/creates a thread addressing his/her problem on the designated theme/plugin’s forum. Then we (the support team) provide a viable solution or a possible suggestion to help the user.

Hope this helps.
Best regards.

[al4954vn]

Nice.

If it is, on average, the same response time as this reply you made, I like the setup.

Thanks

[wensolutions]

Hello,

Thank you for the appreciation,

Yes our response time is fast, usually we follow up as soon as possible.
But rarely due to time gap with our valued users and/or other issues it might take up to 12-14 hrs for reply.

Thank you for your query.
Best regards.

[Author]

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