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  • July 5, 2022 at 5:43 am #183634
    Sonam Phuntsho
    Participant

    I am not able to purchase the University Hub pro template where it says the card was declined. Upon enquiry to our nearest bank, the merchant the themepalace is not authorize 2d that generate the OTP. Is there other way to purchase this themefrom your secured site???

    July 5, 2022 at 6:29 am #183635
    sanam
    Keymaster

    Hi @SOMYANG3,

    Could you please try to make the payment via PayPal if you can?

    Regards,
    Themepalace

    July 5, 2022 at 11:46 pm #183658
    sanam
    Keymaster

    Hi @SOMYANG3,

    You can find the reason behind the card decline on the link below:
    https://stripe.com/docs/declines

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