- This topic has 5 replies, 4 voices, and was last updated 8 years, 6 months ago by
.
-
Posts
-
Hi
I have just bought Education Hub Pro. It seems to be working OK but I keep getting a message on my WP Dashboard saying I haven’t authorised it. I’ve entered the API into the field as instructed on the Theme Licence page in Appearance section but when I activate the licence it says – License status is unknown.
I have added the site on My Account here.
Any advise?Many thanks,
Richard
@Richardfair, sorry for having trouble in activating your license key.
Regarding API License key update issue you can specifically email our support team directly by filling up the form here http://themepalace.com/update-key-support/ mentioning your site URL and WP admin details.
Our support team will verify your API key, site URL and current issue in your admin panel and response you back with solution.
Thank you for your patience !
Please Help!!! I purchased the Education Hub Pro through Paypal, #6729, what do I do next, I couldn’t download the theme online. Your fast response would be appreciated. Please email me at miaopianist@gmail.com
@miaopianist, after you completed the check-out process, you can download the theme from the ‘Thank You’ screen or the link provided in your purchase receipt email.
For more details, check out this walk-through article.
Hi, I bought Education Hub pro and would like to know why the licence expires in one year; I thought I had bought the theme and that was that, no need to keep purchasing anything.
Thanks in advance!
Hello,
The answer to your question has been provided on the site’s FAQ section.
Please check it here
http://themepalace.com/faq/#automatic-theme-updatesVisit the link and see the 5. Purchase/Renew section.
Best regards.
- You must be logged in to reply to this topic.
