Home Forums Pro Themes Travel Master Pro Tour request form not working

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
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  • #181768
    Petr Markin
    Participant

    No email is received when a client wants to send a request for a form tour. We have already checked everything that is possible. They indicated their mail everywhere as a recipient, requests still do not come. They even checked the spam folder.

    #181774
    sanam
    Keymaster

    Hello, @MARKINTRAVEL

    Could you please submit this issue on WP Travel support forum via link below ?
    https://wptravel.io/contact/

    Please check the link below for more information regarding the issue.
    https://wptravel.io/wp-travel-email-not-functioning-so-getting-no-notification/

    Also, could you provide us with your site URL?

    Regards,
    Themepalace

    #181809
    Petr Markin
    Participant
    #181810
    Petr Markin
    Participant

    I did everything as in the instructions, then I wrote to support, they said that this is a problem with the theme.

    #181848
    Petr Markin
    Participant

    Hello???

    #181860
    sanam
    Keymaster

    Hello, MARKINTRAVEL

    Could you please try sending the tour request via a form that popups when you click on the tour request button? According to the plugin author, it should work fine.
    https://www.awesomescreenshot.com/video/8797173?key=5bb689f4b5f89a98b45810e3a32d7564

    If the issue still persists please let us know.

    Regards,
    Themepalace

    • This reply was modified 4 months, 3 weeks ago by sanam.
    #183400
    Rodrigo C
    Participant

    Hello Team,
    I found in your forum that this issue was already reported. We have been facing this terrible glitch in the Travel Master theme since the beginning of this year.. if not earlier! Creating incredible issues with the clients who expected the ‘trip request’ was received awaiting a response from us. Unfortunately, after the guests click on “Submit Enquiry” … this is going nowhere. It’s not received in the respective “Enquiries” folder that WP Travel structure gives for this purpose. The Trip Enquiries filled in the form the theme provides are lost.
    I have been in contact with WP Travel support several times. They insisted that this is an issue on the theme creators’ side.

    This is the URL of our site:
    https://originaria-travel.eu/itinerary/exploring-pindos-mountains-9-days/

    Thanks for letting us know when the issue can be resolved.
    Rgds

    #183499
    sanam
    Keymaster

    Hello @RODRIGO-C,

    We suggest you remove that tour request form and only use the only one request form which is beside the book button ( you can find the reference on the image below ).
    https://www.awesomescreenshot.com/image/29350405?key=5540b850b49480a843cd77887ffa928b

    Please add this CSS
    .single-itineraries #secondary .wp-travel-enquiries-form-wrapper {
    display: none;
    }
    Go to Customizer >> Appearance >> Additional Css, paste the above CSS there, and published the site.

    Regards,
    Themepalace

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