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Hi admins/techs,
Yesterday morning, trip details are still appearing on our site. But in the afternoon, the details no longer appear. We haven’t changed anything on the settings. We only updated the trip details (description on the Overview section) and saved it. This is our site https://www.jovaliertravelandtours.com and here’s a screenshot of the plugins we have https://snipboard.io/ickj4V.jpg. Here’s a screenshot to the settings on the Trip details section https://snipboard.io/Vcn9Rb.jpg and here’s to the settings on WP Travel https://snipboard.io/jJbDov.jpg Can you please help? Hoping for your quick response. Thank youHello
We apologize for the inconvenience.
The issue that you have reported is quite unlikely to occur. We tried in different scenario to replicate the issue in our side but were unable to replicate it.
Please verify the issue by creating a test trip in your side. Place the exact text that you have used in the overview of the affected trip and publish the test trip. The case is likely to be that your server has blocked some of the text due to the security reasons. Please verify the issue and let us know if it affects the test trip.
Hope to hear from you again.
Regards!
Hi there,
Thanks for the fast response.
I tried it but it’s still the same.
The trip details below (Overview, Itinerary, etc.) are not appearing.
Do I need to contact the hosting account already for this?Hello
For further inspection, please provide us with you admin login credentials in the given email address : support[@]wptravel.io
Also, please provide us with the text that you have used in the overview section so that we can carry out the inspection more precisely.
Regards!
Hi there,
The trip details were appearing before but we had to deactivate WP Travel plugin because we’re testing what plugin is causing another issue.
We have been trying to activate it again since yesterday but we are getting a 504 gateway error.
We already contacted our hosting provider and they said that they also can’t activate it on their end and they advised that we contact the plugin developer.
Can you please help on this? We can’t see all trips that we have entered because we can’t activate the plugin.
Thanks.Hello
Can you please provide us with your admin login credentials so that our developers can carry out with the further inspection regarding the issue ?
Please provide the credentials in the given address : support[@]wptravel.io
Hope to hear from you soon.
Regards!
Hi,
I have responded to the other ticket I have created and have sent an email with the login details.
Thank you.
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