Home Forums Free Themes Travel Ultimate Trip Details no longer appearing

This topic contains 7 replies, has 2 voices, and was last updated by  wensolutions 1 week ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
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  • #107090

    jamienna
    Participant

    Hi admins/techs,
    Yesterday morning, trip details are still appearing on our site. But in the afternoon, the details no longer appear. We haven’t changed anything on the settings. We only updated the trip details (description on the Overview section) and saved it. This is our site https://www.jovaliertravelandtours.com and here’s a screenshot of the plugins we have https://snipboard.io/ickj4V.jpg. Here’s a screenshot to the settings on the Trip details section https://snipboard.io/Vcn9Rb.jpg and here’s to the settings on WP Travel https://snipboard.io/jJbDov.jpg Can you please help? Hoping for your quick response. Thank you

    #107093

    wensolutions
    Keymaster

    Hello

    We apologize for the inconvenience.

    The issue that you have reported is quite unlikely to occur. We tried in different scenario to replicate the issue in our side but were unable to replicate it.

    Please verify the issue by creating a test trip in your side. Place the exact text that you have used in the overview of the affected trip and publish the test trip. The case is likely to be that your server has blocked some of the text due to the security reasons. Please verify the issue and let us know if it affects the test trip.

    Hope to hear from you again.

    Regards!

    #107095

    jamienna
    Participant

    Hi there,

    Thanks for the fast response.
    I tried it but it’s still the same.
    The trip details below (Overview, Itinerary, etc.) are not appearing.
    Do I need to contact the hosting account already for this?

    #107096

    wensolutions
    Keymaster

    Hello

    For further inspection, please provide us with you admin login credentials in the given email address : support[@]wptravel.io

    Also, please provide us with the text that you have used in the overview section so that we can carry out the inspection more precisely.

    Regards!

    #107439

    jamienna
    Participant

    Hi there,
    The trip details were appearing before but we had to deactivate WP Travel plugin because we’re testing what plugin is causing another issue.
    We have been trying to activate it again since yesterday but we are getting a 504 gateway error.
    We already contacted our hosting provider and they said that they also can’t activate it on their end and they advised that we contact the plugin developer.
    Can you please help on this? We can’t see all trips that we have entered because we can’t activate the plugin.
    Thanks.

    #107495

    wensolutions
    Keymaster

    Hello

    Can you please provide us with your admin login credentials so that our developers can carry out with the further inspection regarding the issue ?

    Please provide the credentials in the given address : support[@]wptravel.io

    Hope to hear from you soon.

    Regards!

    #107535

    jamienna
    Participant

    Hi,
    I have responded to the other ticket I have created and have sent an email with the login details.
    Thank you.

    #107567

    wensolutions
    Keymaster

    Hello

    Hope everything is working fine now.

    Please verify the issue from your side and let us know if everything is fine.

    Regards!

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