February 3, 2020 at 7:48 pm #115634
Trip pages are too wide in mobile view. Swiping left causes extension of screen, with data display at left side and rest page is blank. Additionally extra blank space is also present in home page. Kindly resolve the issue.
Website – https://www.tour.busrojas.comFebruary 3, 2020 at 8:19 pm #115635
this happens when I put multiple pages on the slide. if I leave a page the problem doesn’t happen.February 4, 2020 at 1:50 am #115655
Please send screenshots marking the issue you are facing. In which section are you willing to resolve the issue, the specific screenshot will help us to provide precise fix.
Regards.February 5, 2020 at 7:52 pm #115827
this is the problem of mobile viewing.February 5, 2020 at 7:56 pm #115828
when I insert a single image on the slider the problem doesn’t happen. when i put multiple images this problem occurs.
the dimensions of the images are 1592×1072February 6, 2020 at 12:58 am #115847
When we inspected your site URL on our side, everything is working fine. The problem might have raised due to third party plugin, so once deactivate plugins one by one to inspect which plugin created the issue.
Here is the screenshot of your site URL in our side https://prnt.sc/qy8un3
Also, don’t forget to clear the cache as this might be another reason causing the issue.
Regards.February 6, 2020 at 7:33 pm #115912
I cleared the cache, I deactivated all the plugins, I reset the theme settings, I activated the original theme again by deactivating the child theme. the problem has not been resolved. lastly I activated the free version and it worked. I don’t understand where the problem is. please help me to solve it.
Yours sincerely.February 6, 2020 at 7:38 pm #115913
I also deleted the changes made with the css from the customize section of the theme. The problem has not yet been resolved.
Yours sincerely.February 7, 2020 at 12:55 am #115931
Please mention in which device are you facing such a problem and also give us the screen size so that we can replicate the issue on our side too and provide you the precise fix.
Regards.February 7, 2020 at 6:41 pm #116005
I have tried on 3 different types of cell phones for now.
Samsung s9 plus with the 6.2-inch screen
Lg k 40 with 5.7 inches
Samsung j5 with 5.2 inches.
In addition, by viewing with the inspect option, on google chrome and choosing mobile you see the same problem.
I send the screenshot as show.
February 10, 2020 at 12:58 am #116135
When we inspected your site URL for the same screen size you have shown in the screenshot, everything is fine as you can see in screenshot below:
As you can see in the screen record below, the page shows white space for a second while fitting on the screen but doesn’t remain for long.
Further, the white space might have appeared due to loading issue.
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