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Hello forum,
the look of my single trip section has changed since a recent update of my Theme.
There is also a save change button, that wasn’t there before, which I have to press first before I can hit publish. Now once I edit a single trip page and save the changes and publish them. This particular trip disappears in my trips archive page.
Has anyone experienced similar or same issues and could tell me what to do about it?
Thanks and best regards
StephanieHello,
Can you please provide us with specific screenshot of single trip page as well as your site URL so that we can help you?
Regards.
Dear wen solutions,
absolutely. Here you go:
Archive URL: https://safarizeit.de/safaris/
Single trip pages, that are affected so far:
https://safarizeit.de/safaris/tansania-safari-und-pemba/
https://safarizeit.de/safaris/tansania-safari-mit-masai-dorf/
https://safarizeit.de/safaris/tansania-safari-mit-serengeti/
https://safarizeit.de/safaris/tansania-safari-und-sansibar/Again, I believe as soon as I make changes on the other itineraries, that are still visible on the archive page, they will disappear from there as well.
Thanks for having a look into this.
Kind regards
StephanieHello,
Regarding your queries, we have had the major release on version 4 of WP Travel and since then the layout in the backend has been changed while in the single trip page, we have only changed the layout of the booking tab.
However, to save the changes, you can only save the changes and no need to update, to display it on the frontend.
Further, you can spot the exact changes you found by providing us the screenshots highlighting the section so that we can be more clear and help you with the solutions possible.
Hope this clears.
Thank you.
Hello team,
thank you for your feedback.
The issue I am facing is not that I can’t save changes, but as soon as I hit save in the new design, the updated trip disappears from the trip archive page. I have a total of nine trips published, but currently only five are displayed on the archive page (https://safarizeit.de/safaris/).
Before update to version 4 all nine trips where on the archive page. Now that I have made the adaptations on version 4, I am facing this.
This is happening whether I click only save changes or first save changes and then update under the publish section.
Screenshot 2020-07-23 at 10.17.56
Screenshot 2020-07-23 at 10.18.07What can I do to have all my trips displayed on the archive page again. Because right now this means I can not make any changes on my trips, because as soon as I do, they are not to be found on the archive page anymore.
Thanks and best regards
StephanieHello,
Regarding your query, such issues are unlikely to happen. Once please update all trips and verify the issue of the archive page.
If the issue still persists, provide us your site login detail at below given email.
wensolution[at]gmail.com
Regards.
Thank you.
I’ll have a look into it, the next days and then get back to you about it.
Kind regards
StephanieDear team,
I have just created the credentials for you. Kindly let me know if you have received the login details. Also I noticed that the strings from the translation plugin I am using don’t seem to work anymore, since the update on the new version. Could you have a look into this as well?
Thank you and kind regards
StephanieHello @sz_safarizeit,
We have not received the log in detail yet. So can you please resend your login detail in the email below so that we can help you further.
wensolution[at]gmail[dot]com
Thank you
Hello sz_safarizeit,
Thank you for the login detail.
We will let you know once we figure out the issue and come up with the fix.
Hoping for your kind co-operations.
Thank you.
Dear team,
any update so far on both issues disappearing trips on the archive page as well as why the translation plugin isn’t able to translate the strings anymore.
Thanks and kind regards
StephanieHello sz_safarizeit,
We are inspecting the issue and haven’t found it yet. We are still under the inspection process.
Meanwhile can you please send in your error log of the server in the email so that we can further move into the issue and help you.
wensolution[at]gmail[dot]com
Thank you for your patience.
Regards!!
Hello team,
thanks for your feedback.
I am not getting an error message, on neither issues:
1. Disappearing trips on the archive page
2. Translation strings from Loco translate not being used anymore.1. Trips on archive page
Here is what happens, if I touch any trip and save changes and click publish it disappears from the trips archive page. It looks like you have worked on the trips as well, because currently on the archive page https://safarizeit.de/safaris/ it is only one trip remaining https://safarizeit.de/safaris/kenia-safari-mit-masai-mara/. Before I ended this task over to you it was 4 trips. Normally it should be 9 trips though. I am assuming it as something to do with the new WP travel update.2. Translation strings
This I just recently discovered, that with the new update the translations I had done with loco translate are not active anymore. However the strings are filled in with loco translate.Kindly could you fix this as soon as possible?
If you need any further details please do not hesitate to contact me.
Kind regards
Stephanie
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