May 8, 2020 at 7:09 pm #122817
I am attempting to change the Header Image on my website, using Biography Pro. When I inspect element, I see that the banner.jpg image is being pulled from https://themepalacedemo.com/biography-pro/wp-content/themes/biography-pro/assets/img/banner.jpg instead of the custom image I set on my website. How can I fix this?May 11, 2020 at 3:37 am #122949
Regarding your query to change header image, you can follow the path Admin Panel > Appearance > Customize > Site Identity > Header Image and remove or change or hide the image.
Hope this helps.
If you have queries, kindly let us know.May 12, 2020 at 6:06 pm #123084
My website is hardcoded to https://themepalacedemo.com/biography-pro/wp-content/themes/biography-pro/assets/img/banner.jpg, even when I change the image in the Admin Panel > Site Identity > Header Image, as you mentioned. My custom images are not changing on the homepage only.
Take a look here: https://coryluba.com/May 13, 2020 at 1:15 am #123128
Your site is under maintenance so we could not inspect further, please provide us your site URL which is working.
Regards.May 13, 2020 at 1:20 am #123130May 13, 2020 at 1:57 am #123133
Regarding your query, header images is working fine on our side as you can refer to the screen record given below.
Make sure you publish the changes you made.
The issue might have raised due to third party plugin, try deactivating plugins you have been using and verify the issue.
If the issue still persists, let us know.
Regards.May 13, 2020 at 12:21 pm #123187
I have disabled all but the plugins necessary for this theme and it’s still occurring. I have tried to reset and reinstall the entire template, importing demo content to no avail. The image seems to be pulling from https://themepalacedemo.com/biography-pro/wp-content/themes/biography-pro/assets/img/banner.jpg when you Inspect Element, and I’ve tried numerous pictures to replace it and none show. This only happens on the homepage, and I even disabled my CDN and have it directly accessing the site.May 13, 2020 at 11:29 pm #123210
To inspect further, please provide us with your site login details at wensolution[at]gmail.com
Regards.May 18, 2020 at 8:13 am #123601
Thank you for the login details.
We are inspecting the issue you mentioned. We will get back to you soon.
Thank you.May 18, 2020 at 5:50 pm #123656
Thank You!May 19, 2020 at 7:51 am #123729
Regarding your query, when we inspected your issue we found issue on our side too. We have resolved the issue and made an update ready.
You can update to the latest version of the theme and resolve the issue.
Hope this helps.
Regards.May 20, 2020 at 4:15 pm #123891
I have confirmed the update is working and the header is working as expected. Thank You again!May 20, 2020 at 11:20 pm #123904
Glad we could help you.
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