Home Forums Pro Themes WEN Travel Pro WEN Travel Pro will not install: Incompatible Archive

  • This topic has 3 replies, 2 voices, and was last updated 7 months ago by Angie Lindloff.
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  • #195194
    Angie Lindloff
    Participant

    I just purchased WEN Travel Pro. When I go to install the theme per your instructions on my WordPress site, it states “Incompatible Archive.”

    Any recommendations?

    Thank you!!

    #195197
    Psink
    Keymaster

    Could you please extract the theme file and check the folder structure?

    is it like

    wen-travel-pro.5.2.3 >> wen-travel-pro >> theme files ( this is a valid folder structure )
    or,
    wen-travel-pro.5.2.3 >> wen-travel-pro >> wen-travel-pro >>theme files

    sometimes a browser wraps downloaded files with multiple folders, which causes an error while uploading the theme files

    #195202
    Angie Lindloff
    Participant

    When I extract the files, I get the valid folder structure:

    wen-travel-pro.5.2.3.zip >> wen-travel-pro >> theme files

    I have tried a variety of troubleshooting events and these do NOT work either:
    1. Used a different computer (MAC vs. PC)
    2. Used different browsers (Chrome, Safari)

    Please let me know any other ideas. Otherwise I may require a refund.

    Thank you for your help!

    #195214
    Psink
    Keymaster

    @ANGIELINDLOFFGMAIL-COM, Actually the issue was with the WordPress v6.4.3. For more info, you can see this article https://catchthemes.com/news/incompatible-archive-error-in-wordpress-6-4-3/

    For now, we have updated the theme, please login to your Theme Palace account and download the download latest zip from the account page https://themepalace.com/my-account/ and upload it to your site

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