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  • November 17, 2019 at 8:31 am #109675
    Andrew Lamb
    Participant

    just bought the theme and following the instructions I have it on my laptop and in WordPress upload theme I can click on the file but when I click on upload theme I get a blank page and an error message… the operation couldn’t be completed. Is a directory” (NSPOSIXErrorDomain:21)

    help very much appreciated

    November 17, 2019 at 11:45 pm #109722
    wensolutions
    Keymaster

    Hello,

    Usually, this type of error message appears in safari browser. So, the issue may be related to browser.

    For detail assistance regarding how to resolve the issue, please refer below given link:

    https://ugetfix.com/ask/how-to-fix-error-nsposixerrordomain-on-safari-browser/

    Hope this helps.

    If issue still persist, let us know.

    Thank you.

    November 18, 2019 at 5:38 am #109739
    Andrew Lamb
    Participant

    That’s a lot of work and with no guarantees. I tried it on Firefox and although I don’t get an error message neither does it load.

    I have asked for a refund as really the uploading of a template should not be causing me so much work…

    November 18, 2019 at 5:50 am #109740
    wensolutions
    Keymaster

    Hello,

    If you are having that much trouble, please send refund request in below given email:

    Email: info[at]themepalace.com

    Regards.

    November 18, 2019 at 11:39 am #109763
    Andrew Lamb
    Participant

    Thank you – email sent 🙂

    November 18, 2019 at 11:49 pm #109789
    wensolutions
    Keymaster

    Hello,

    You will get refund but it may take some time.

    Regards.

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