Home › Forums › Pro Themes › Pet Business Pro › WP shows error when I try to update limit number of testimonials
Tagged: pet business pro, testimonials
- This topic has 8 replies, 2 voices, and was last updated 1 year, 2 months ago by Vinicius Campos.
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July 21, 2023 at 3:55 am #190312Vinicius CamposParticipant
Hello! I currently have 3 testimonials in the Pet Business Pro theme testimonials section, they are being fed from posts. I am trying to update to the maximum limit of 10 testimonials but wordpress gives me the error: “Looks like something’s gone wrong. Wait a couple seconds, and then try again.” every time I try to update. Please can you help me?
July 24, 2023 at 2:28 am #190340PsinkKeymasterDid you edit the code customizing code in the theme file? I guess you are unable to published the changes of the customizer, this kind of issue usually arise where there is issue in the customizing code
July 24, 2023 at 4:49 pm #190346Vinicius CamposParticipantI didn’t make any edits directly to the theme file. I changed everything so far through the customization panel accessed in the path: Appearance > Customize > Front Page within wordpress. Is there any procedure to fix this error in the theme file code?
July 24, 2023 at 11:56 pm #190349PsinkKeymasterStrange we have checked on both local and live sites but we did not address such an issue.
Does it give the same issue when the counter is set to 9 or only if the counter is set to 10?If the issue is when the counter is set to 10 we can increase the max value to your desired number
July 25, 2023 at 4:03 am #190354Vinicius CamposParticipantYes, it has the same problem regardless of the number entered.
I recorded a video that shows the moment when the error is triggered with different values entered in the field, so you can check:
https://positidog.com.br/videos/testimonial-customize-test-pet-business-pro.mp4
Do you think I should reinstall and customize the theme again to test if the error persists?
July 25, 2023 at 7:53 am #190358PsinkKeymasterIs it possible to share the site login? We will inspect the issue and let you know
You can share your site login to prashant.themepalace@gmail.com
July 25, 2023 at 4:19 pm #190367Vinicius CamposParticipantYes, it is possible. I have already sent an email with the access data to the address you provided here.
If you have any problems accessing please let me know here or by email so I can reset the wordpress username and password
July 25, 2023 at 11:39 pm #190368PsinkKeymasterActually, there was a PHP incompatibility issue, we have fixed the bug in the theme file. Now its working fine
Please verify from your side and let us know
July 26, 2023 at 1:24 am #190369Vinicius CamposParticipantI just have tested and it is working fine now indeed. Thank you for your help on this issue!
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