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  • October 24, 2020 at 11:15 am in reply to: License activation – “No theme license” in dashbord #136984
    Judith Gaffert
    Participant

    Hi, the instructions you’ve given are ok to follow if your purchases are visible but that’s the point, as we mentioned in our message. My account-page only says this:

    **
    From your account dashboard you can view your Purchase History and Download History
    EDIT PROFILE
    LOG OUT
    You have not made any purchases

    You have not purchased any downloads
    **

    In my e-mail I do have the confirmation of the purchase (Signify Pro) and on my Creditcard I can see a reservation of the amount (28th of october).

    Hope you have another solution, thanks in advance!

    Kind regards,
    Judith

    October 24, 2020 at 3:22 am in reply to: License activation – “No theme license” in dashbord #136950
    Judith Gaffert
    Participant

    This forum does not seem to have an option to upload a screenshot. My account page in themepalace is not showing any licence. It just says:

    You have not made any purchases

    You have not purchased any downloads

    I did buy the theme and even received the receipt. Don’t know why it is not showing up in my account page. All the steps described above seem possible after i can actually see the theme in my account page.

    October 23, 2020 at 10:26 am in reply to: License activation – “No theme license” in dashbord #136900
    Judith Gaffert
    Participant

    Having the same problem here. paid for signify pro but there is no license appearing in my dashboard.

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Viewing 3 posts - 1 through 3 (of 3 total)