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We’ve identified the issue — it’s related to the Font Awesome version. The theme is using Font Awesome v6, but enabling v4 compatibility from the Elementor settings creates a conflict. This conflict is the main reason the icons are not loading properly.
If you still wish to enable Font Awesome v4, please add the following CSS under Appearance > Customize > Additional CSS to ensure the v4 icons are displayed correctly:
.sticky-post:before, .post-edit-link:before, #promotion-section .button.play-button:before, .pagination .prev span:before, .pagination .next span:after, .gallery-item .gallery-icon a:after, .tiled-gallery .tiled-gallery-item a:after, .comment-meta .comment-permalink:before, .site-header-cart .cart-contents:before, #header-top .cart-contents:before, .mejs-button button:before, .signify-mejs-container.mejs-container .mejs-button button:before, .nav-next .nav-subtitle:after, .nav-previous .nav-subtitle:before, .cat-links span + a:before, .tags-links span + a:before, .wp-playlist-playing .wp-playlist-item-length:before, .wp-custom-header-video-button:before, .search-toggle:before, .menu-toggle:before, .menu-toggle-close:before, .main-navigation .menu-item-has-children > a:after, .main-navigation .page_item_has_children > a:after, .top-navigation .menu-item-has-children > a:after, .top-navigation .page_item_has_children > a:after, .dropdown-toggle:after, .search-submit:before, .social-navigation a:before, #feature-slider-section .owl-prev:before, #feature-slider-section .owl-next:before, #signify-logo-slider-section .owl-prev:before, #signify-logo-slider-section .owl-next:before, #testimonial-content-section .owl-prev:before, #testimonial-content-section .owl-next:before, .team-content-wrapper .owl-prev:before, .team-content-wrapper .owl-next:before, .entry-breadcrumbs a:after, .posts-navigation .nav-links .nav-previous a:before, .posts-navigation .nav-links .nav-next a:after, .comment-reply-title small a:before, .mejs-container .mejs-toggle-playlist button:before, .signify-mejs-container.mejs-container .mejs-play button:before, .signify-mejs-container.mejs-container .mejs-replay button:before, #scrollup:before {
font-family: ‘FontAwesome’ !important;
}Let us know if you need further help!
Hi @ciga,
Please log in to the site using the email address you used when purchasing the theme. Once logged in, go to your Account page to find your license and download link.
https://themepalace.com/my-account/
Let us know if you have any trouble accessing it.
@theprincientist
It seems the issue is specific to your site. For further investigation, could you please share temporary login credentials for your site so we can take a closer look and figure out the cause of the issue?Please share temporary login to prashant.themepalace@gmail.com
We’re sorry, but the feature you’re inquiring about is not supported. It’s possible to set either a video or an image as the header banner — not a video followed by an image.
We’ve tried to replicate the issue on our end, but everything appears to be working fine with the theme.
To investigate further, could you please provide temporary admin access to your site? You can share the login credentials securely via email at prashant.themepalace@gmail.com.
@chrissifer, for a some reason font awesome is not being loaded into the DOM. If possible could you please share a temoprary site login for further investigation?
You can share a site login to prashant.themepalace@gmail.com
@chrissifer, Seems there is a issue with “Team View” plugin. For now could you please temporarly disable the plugin. We will release the fix soon
@paul614724, Yes, you can disable autoload option for theme_google_fonts.
Please add this code to your site. You can use code snippet plugin WP Codeto cadd this code
add_action('init', function () { global $wpdb; $option_name = 'theme_google_fonts'; // Check if option exists and is set to autoload $autoload_value = $wpdb->get_var( $wpdb->prepare( "SELECT autoload FROM {$wpdb->options} WHERE option_name = %s", $option_name ) ); if ($autoload_value === 'yes') { $wpdb->query( $wpdb->prepare( "UPDATE {$wpdb->options} SET autoload = 'no' WHERE option_name = %s", $option_name ) ); } });@thinbluegeek, It looks like the homepage content is currently being used as the slider content. Please check the slider settings in the Customizer and consider selecting a different page for the slider content instead of the homepage.
Check this reference screen record.
https://www.awesomescreenshot.com/video/42034210?key=d6dda9817d25d465a52860d9e7021981Hi @pavol,
Seems the issue has been resolved with v2.2. We have visited your site, and we have found that the background color of the menu is black
Let us know if you are pointing to some other issue other than the background color of the menu
Regards,
Hi @pavol,
We’ve tried to replicate the issue on our end, but unfortunately, we couldn’t reproduce it — the theme appears to be functioning correctly.
For further investigation, would it be possible to share your site URL? This will allow us to inspect the issue directly and help identify the root cause more effectively.
It appears that the license key is already active on another website. To proceed, please deactivate the license on the existing site first. Once deactivated, you will be able to activate it on your main site.
Let us know if you need help locating the currently activated site or deactivating the license.
Hello,
Thank you for providing the login details.
I’ve checked the theme customizer, and the sortable sections appear to be working correctly — the Trip Search section is currently in the third position as expected.
Regarding the header image on the destination page: at this time, the theme does not support displaying taxonomy images on their respective landing pages. However, you can set a general header image, which will appear across all pages of the site.
Hello,
Seems the issue is only on your particular site. We have tried to replicate the same issue but every things seems to be work fine. Here is the reference screen record
https://www.awesomescreenshot.com/video/41332500?key=8ec9cd8e4f0adba81ff3f51d9b00fcc3For further investigation is it possible to share your site temporary login to prashant.themepalace@gmail.com
@radfactor, It looks like you’ve managed to set up the homepage sections successfully — I can see the main slider appearing first.
Let me know if you need any further assistance.
