Forum Replies Created

Viewing 15 posts - 16 through 30 (of 1,458 total)
  • Author
    Posts
  • in reply to: Update Error #205059
    Psink
    Keymaster

    @da-lener, Seems your license is expired. The license is only valid for a year

    Could you please double-check your license status?

    in reply to: How to modify footer #205049
    Psink
    Keymaster

    @knightsofrizal, The option to change the footer copyright is missing in the current version of the theme.

    Could you please share your email so we can share the latest version of the theme?

    in reply to: Changing Header Area Background Color #205046
    Psink
    Keymaster

    Please try this one CSS

    // For changing header color

    .menu-primary-menu-container,
    .site-branding-container {
    background-color: #afc0e0 !important;
    }

    // for changing the background color of drop-down menu

    .main-navigation ul ul{
    background-color: #bdbdbd !important;
    }

    Hope this will helps you

    in reply to: Encountering Error When Updating Whole Pro Theme #196966
    Psink
    Keymaster

    @knightsofrizal, Sometime those error come while updating but will not effect the site. I guess latest version ( 1.0.1 ) of theme is active on your site

    in reply to: How to modify footer #196965
    Psink
    Keymaster

    @knightsofrizal, Please follow the screen record for adding content on the footer area

    https://www.awesomescreenshot.com/video/32360442?key=7626b6426049950755453480089f6de0

    Psink
    Keymaster

    You can add this CSS in the Additional CSS. This will help to fix the issue

    .site-logo img {
    -webkit-filter: none;
    -moz-filter: none;
    -ms-filter: none;
    -o-filter: none;
    filter: none;
    }

    in reply to: bizroot theme update not possible, creates critical error #196933
    Psink
    Keymaster

    @kuni1372, We have released an update, could you please try to update the theme? If you are facing the same issue while updating the theme, share your email address, and we will provide you a link for the latest theme file. You can download the latest zip from the link and manually upload the latest zip on your site

    in reply to: Graduate Pro header area #196919
    Psink
    Keymaster

    We have checked your site, latest version ( 2.1.1 ) of theme is installed. May be due to some server internal issue you got a issue. Its fine now you have a latest version on your site.

    Regarding site logo you can add this CSS, Remember to hide Site title and tagline

    #masthead .container .pull-right {
    margin-top: 25px;
    }

    .site-logo img {
    max-width: 450px !important;
    width: auto !important;
    }

    @media screen and (max-width: 560px){
    .site-logo img {
    max-width: 280px !important;
    }
    }

    Yes when ever theme get update all the code will revert back to its original.
    You have child theme active on your site, that’s great. You can copy and paste the whole template-parts folder from parent theme to child theme and change the code on child theme directory by following the screen records.

    Hope this will helps

    in reply to: bizroot theme update not possible, creates critical error #196906
    Psink
    Keymaster

    @kuni1372, Thank you for contacting us, We would be happy to help you with this issue.

    It seems there is an issue with the updater code. We will fix the problem and release the update in a couple of days.

    We will let you know once we released the update

    in reply to: Translate with WPML #196901
    Psink
    Keymaster

    @triskelion, Is it possible to share a screenshot by covering the string that is not translated on the homepage? and the site URL ?

    in reply to: Graduate Pro header area #196877
    Psink
    Keymaster

    Yes, the update has been released. Before the update check if the theme license is active. The update is only available for the active license.

    here you can follow the screen record
    https://www.awesomescreenshot.com/video/32056581?key=ecef94d34940dc16f90ad754a99b0ff7

    Regarding the logo could you please share the actual logo with us? We will test from our side and will provide the custom style to fit the logo in the header

    Regarding displaying the list view on the post archive page, currently, there is no such option in the theme. We will include it in the next update. Since the next update may take a couple of months. We would like to fix it on the coding level.

    Here, please follow the screen record
    https://www.awesomescreenshot.com/video/32057805?key=f48256dce034428f7bf69d3eaf2dbad7

    Psink
    Keymaster

    The issue may arise due to plugin conflict. You can troubleshoot your site by disabling all the plugins. In most cases, the third-party plugins are responsible for this kind of issue. While troubleshooting the site disable all the plugins and check if the problem still exists. In case there is no issue, you may activate plugins one by one to find out which one is responsible for the issue. Once you find out, you can deactivate that plugin or get support from the official plugin author

    You can use the Health Check plugin to troubleshoot the site. Here is the link to the plugin
    https://wordpress.org/plugins/health-check/

    You can visit the demo site of Magazine New pro – there is no such issue with the theme
    https://themepalacedemo.com/magazinews-pro/category/education/

    Regarding updates, Updates available only show for active licenses. The current version of the theme is 1.0.9 and you are using 1.0.2

    • This reply was modified 2 months ago by Psink.
    in reply to: Bug: direction of submenus does not adapt to window #196843
    Psink
    Keymaster

    @agregatwebmaster, You can add this CSS in the Additional CSS under Customizer section, this will help submenu to open on right side

    @media screen and (min-width: 1024px) {
    #masthead .main-navigation ul ul li a svg {
    display: inline-block;
    top: 17px;
    -webkit-transform: rotate(270deg);
    -moz-transform: rotate(270deg);
    -ms-transform: rotate(270deg);
    -o-transform: rotate(270deg);
    transform: rotate(270deg);
    }
    .main-navigation ul ul li:hover > ul, .main-navigation ul ul li.focus > ul {
    right: auto;
    left: 100%;
    }
    }

    After adding this CSS menu looks something like this
    https://www.awesomescreenshot.com/video/31939296?key=d59d3b0130bdd4f6151dfbe84d751297

    in reply to: Featured Image Option Disappeared #196838
    Psink
    Keymaster

    Sometimes, plugins can interfere with post settings. Try disabling plugins temporarily to see if the featured image option reappears. You can use the Heath Check plugin to troubleshoot the site
    here is the link – https://wordpress.org/plugins/health-check/

    In case none of these fix the issue. Could you please share a temporary login so we can inspect from our side? You can share a temporary login to prashant.themepalace@gmail.com

    • This reply was modified 2 months, 1 week ago by Psink.
    in reply to: Featured Image Option Disappeared #196829
    Psink
    Keymaster

    @NRICHMOND, Do you mean featured image option is not showing on the post editor? Could you please share a reference screen of if?

Viewing 15 posts - 16 through 30 (of 1,458 total)