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THANK YOU! I deactivated the “Digg Digg” and Mobile menu plugins, but since I use the “Add to Any” plugin, I did not want to disable it. I tried, and it did not work. Next I added the CSS, but that did not work either. Then I deactivated the “Add to Any” plugin, and it finally worked. I removed the CSS, and it still worked. Finally, I reactivated the “Add to Any” plugin, and it still works! So, I think I needed to deactivate and reactivate the “Add to Any” plugin, for whatever reason. I left the “Digg Digg” and Mobile menu plugins deactivated.
Thanks for your help! Hopefully this information will be helpful to you as well. I’m not sure what the conflict was.
Thanks!
– MarkThank you. Please contact me when this has been done. I must use the second mobile menu plugin until then, but would like to return to the theme menu as soon as you have it fixed. Please notify me when the patch is ready. Thanks!
– MarkSo, those are 2 videos that demonstrate the behavior we are seeing on multiple iPhones here.
Any ideas on how to fix? I need to re-enable the other plugin soon if I cannot get the built in menu to work.
Thanks!
– MarkI re-enabled the mobile plugin just to demonstrate how the behaviour changes. I captured the video. It is available here:
https://drive.google.com/file/d/1ZUEOyLODfi6i3zkqVhtYHg7Gv8X3YWcM/view?usp=sharing
First, I demonstrate the mobile menu plugin and how it works. Then, I select the theme menu. Now, it opens up and is visible, but slide to the extreme right. There is no way to close the menu except to click on a menu option.
With the plugin, it is now visible, but also does not work properly. When I disabled the plugin again, it goes back to the behavior above. This is only on iPhone. It works fine on other mobile phones.
Thoughts?
Thanks, – Mark
I learned how to video my screen. I captured the video. It is available here:
https://drive.google.com/file/d/1AEzgWVn1RqPitvJNxCJp7ZNH8wmejI8G/view?usp=sharing
Notice how when I take my time and allow the menu to fully open and close, nothing is visible. But when I quickly hit the close button, the menu briefly appears as it retracts back in. I forgot to demonstrate that while the blank menu is open, items *can* be selected. The menu operates, it just cannot be seen.
Thoughts?
Thanks, – Mark
Thank you for your response. Yes, I see in the video that it works in simulatation. It works thru WordPress too. However, you need to try and navigate the site using an actual iPhone 7. When you use the actual hardware, it does not work. I’ve tried on 3 different phones. It works fine on simulation, but not in reality.
I also tried your demo of the graduate, and my iPhone won’t load it at all. It is really messed up. I am not sure what is going on. I have rebooted my phone several times and tried both Safari and Chrome. The demo site starts loading fine, then completely messes up.
I wish there were some way for me to video my phone to show you. If I figure out how, I will.
Please try surfing with an actual iPhone 7. I will leave the plugin disabled for a while longer.
Thank you!
– Mark
Ok – I have temporarily deactivated the mobile plugin. The problem is still there. I will leave it deactivated for a few hours before I must either fix the problem or reactivate it.
Thanks!
– MarkHi – yes, thank you for the response. Actually, I was forced to add that mobile menu because I could not get the theme menu to work. It was not working before I added that plugin. Now with the mobile plugin active, the original theme menu sort of works – it at least opens and is visible, but slides off the screen.
I’d be happy to temporarily disable the mobile plugin if I know someone will be looking at it. Otherwise, I must keep it enabled so that my users can navigate the site on an iPhone.
You should be able to observe issues even with the mobile plugin active. Perhaps you can evaluate those issues and that will lead to a solution to where I can disable the mobile plugin?
Please advise. thanks! – Mark
If you want to inspect the site, it is http://www.washingtoncatholic.info/
Certainly baffling.
Thank you!!!
Hmmm… Okay, thanks for the info. I thought surely we could edit the phone number in the link somewhere. I will implement your first solution. Thanks!
Thanks so much for the quick response. Actually, we want the link to work – we just want it to dial the number we entered, and not the other one. We assumed that this is what it would do, but when we tried it, it did not work. How/where do we replace the existing number with our real number? I could never find it in the CSS, but perhaps I should be doing it in the Additional CSS and not the source CSS.
Thanks!
