Home › Forums › Pro Themes › Easy Commerce Pro › can’t renew, says email address already in uses

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • April 9, 2025 at 7:34 pm #209704
    Linda Erlam
    Participant

    I got notice that my license was set to expire and to click to renew. I am trying to do that, but the system wants an email address and the address of my account is ‘already in use’. I am NOT trying to purchase a new license, I click on the ‘renew’ and enter the API key for the license I’m trying to renew.
    I’d appreciate some help.

    April 10, 2025 at 11:39 pm #209711
    Psink
    Keymaster

    @lindajerlamgmail-com, For license renew

    First, log in to My Account page: Once you are on the My Account page, click on “View Licenses” and you will see the status of your license

    If your license key is expired then you need to click on “Renew license” and checkout. But if you want to renew it before it expires then you need to click on “Extend license” and then checkout.

    April 11, 2025 at 2:34 pm #209720
    Linda Erlam
    Participant

    Thank you. I finally got it. It was not letting me accept the default email, on about 10 tries. But on 11 it did,
    Thank you Psink.

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.