- This topic has 1 reply, 2 voices, and was last updated 3 months, 1 week ago by
.
-
Posts
-
Hello! There was a critical error with my Musicsong Pro theme that has resulted in the front page of my website to display “404 this page not found”. I am also unable to utilize the “Customize” section of the theme in Word Press. In Word Press, when I go to “Appearance”, then “Themes”, and choose “Customize” on Musicsong Pro, I get the message “There has been a critical error on this website”. Please note that all other pages of my website display properly.
@SEEHANDA, Could you please share temporary login credentials for your site so that we can investigate the error further and provide you with a solution? You can send the login details to prashant.themepalace@gmail.com.
In the meantime, could you also troubleshoot your site using the “Health Check” plugin? Sometimes issues like these can be caused by third-party plugins. You can follow the instructions in this article: https://strongtestimonials.com/docs/troubleshooting-and-debugging-with-health-check-plugin/
Please let us know if you need any further assistance.
- You must be logged in to reply to this topic.
