- This topic has 9 replies, 2 voices, and was last updated 5 years, 3 months ago by
.
-
Posts
-
Dear WenSolutions support team,
Today when making changes to the featured slider on our website http://www.medicalimagingtechnologies.com, it seems a bug appeared.
I have changed the number of featured slides to four and all appears perfect when editing.
But, in the published version of the website, there are several more slides, which are empty/ has the words “excertp” and “buttons”. You can see it on the start page of http://www.medicalimagingtechnologies.com
Could you please advise how we can correct this?
Many thanks and best regards,
Anna
Hello @anna,
When we checked the theme locally, we were unable to find such kind of issue.
Also, when we inspect your site we found that you do not have the latest version of the theme. So, please upgrade your theme to the latest version and verify the issue.
Further please deactivate any third party plugin if you have installed any and verify the issue.
Hope this helps.
Regards!!
Dear Wen Solutions,
Good morning from Sweden.
OK, I have updated the theme version.
As far as I can remember I have not installed any new plugins. And we don’t have any plugin concerning a featured slider.
The issue on the featured slider on the front page appeared as I was updating content in the theme appearance in the featured slider options…
Any ideas what more we can try to solve it? Thanks
Best regards
Anna
Hello @anna,
Since we are unable to find such kind of issue can you please provide your login detail so that we can inspect further and help you?
Send the detail in the email given below:
Regards!!
Dear WenSolutions,
Excellent, thanks for offering to support. You should now have received an e-mail.
Thanks again and let’s be in touch, about your findings.
With kindest regards,
Anna Wanland
Hello @anna,
We still did not receive your email, so can you please resend in the email mention below:
Thank you.
Regards!!
Hello @anna,
The issue is due to incompatibility with the plugin “SiteOrigin widget Bundle“.
So, as for now to resolve the issue you can deactivate th,e plugin. However the compatibility issue between the theme and the plugin is noted and we will try to fix them as soon as possible.
Thank you.
Regards!!
Dear WenSolutions,
OK, thanks a lot for your support.
Fingers crossed it can be fixed in the near future 🙂
Kindest regards,
AnnaHello @anna,
Thank you for the co-operation 🙂 .
We will let you know as soon as the issue is fixed.
Regards!!
- You must be logged in to reply to this topic.
