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Hi read your notice can you tell me how to allow you access as it’s not live? It’s appears to be only this section. If you go to the pages directly there’s no issue, it only shows html when clicking on each subject area under ‘Our Services’ on the FP
Hello @petbuyingprotection,
The issue is noted as the known issue and we will shortly fix the issue and release the update.
Hoping for your co-operations.
Thank you.
Regards!!
Hello @petbuyingprotection,
The update has already been released fixing the issue. So please update to the latest version of the theme and verify the issue.
Regards!!
Hi Just updated then realised it’s Korpo and not Korpo pro do I upadate and press the Go Korpo Pro button?
Hello @petbuyingprotection,
The issue is fixed in both free and pro version.
So you just update your free version via Admin Panel > Update section and verify the issue.
I clicked on update then wasn’t sure when in customise hence why I asked the question. I have gone back into customise and it’s now gone can you re-send the fix please, I think going back has stopped the link as I thought I had to go to customer publish and then go pro . Instead I clicked on go pro prior to publishing and then got confused as it was asking me to pay again
I am concerned that if I publish the free version I will lose the content I put on the pro version too
Hello @petbuyingprotection,
The updating of the theme is an easy process. You just need to click on the update button to update to the recent version.
To know how to update refer to below given link:
http://themepalace.com/instructions/themes/korpo-pro/#doc-updating-theme-using-ftp-32
If you want to buy the pro version then go to below given link and buy the pro version:
http://themepalace.com/downloads/korpo-pro/
Also, when you switch the theme the database won’t get lost i.e. your post/pages that you have created will be there.
Hope this clears the confusion.
Regards!!
Do I now activate Korpo from admin> appearance themes (which is where I saw the link) now as I verified it there. It was then I went to customise and it offered me to publish, which I didn’t.
I assume if I activate Korpo now it includes the fix? I then activate pro? If I do it takes me to your website to pay. Please adviseHi just received your reply, I’ve already bought the pro-version in September. What I want to know is once I activate Korpo with the fix and then go to activate pro version it take me to payment area, how can I verify I’ve already paid?
I’ve followed the instruction have gone to My Account saved the korpo file to desktop, have gone to admin>appearance> themes clicked on customise (only option other than general details when you put curser on image) and it takes me to the customise page I can’t see any update section please help.
I have gone to admin> themes updated korpo pro it then showed Korpo was active so I then selected pro and activated it. According to the instructions it should have included the fix however I’ve checked and it hasn’t so I must have done something wrong. Would it be best if you sent me the fix again and then typed through the process please. I.e. once the fix has come do I activate and publish Korpo? Do I then click Korpo pro button or go through the FTP process again and activate?
I never found the update button. You stated ‘The updating of the theme is an easy process. You just need to click on the update button to update to the recent version.’ All I can see on the theme is customise
When you’re back online, perhaps the best way of sorting this fix issue is to do the original idea from you, which is to have access. I can add you as a user under username editor (or your suggestion) and nickname editor (or your suggestion). I assume I would need to add your email address? I could then generate a password for you to access the front page HTML issue, what do you think?
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