December 7, 2018 at 8:15 pm #86688
Hi my main menu isn’t responsive on mobile. I cant click on most of my items.December 9, 2018 at 5:57 pm #86746
Im checking on the progress of thisDecember 10, 2018 at 2:00 am #86775
The issue is noted as the known issue and is currently under the fixing process.
We will let you know as the update is released after fixing the issue.
Regards!!December 10, 2018 at 2:07 am #86776
How long until the update is released because I can’t have my menu not work on mobile devices.December 10, 2018 at 2:53 am #86780
The update will be released shortly.
We will inform you as soon as the update is released.
Regards!!December 10, 2018 at 11:52 pm #86823
The update has been released.
Please update to the latest version of the theme and verify the issue.
Regards!!December 12, 2018 at 7:37 pm #86966
There was no update available for pro in wordpress.December 13, 2018 at 3:47 am #87107
Please once make sure you have activated your license of the theme and check the subscription.
Even if the license is activated and the update is not received, please provide your login detail in the email below so that we can insect further.
Hope this helps.
Regards!!March 22, 2019 at 1:34 am #93508
Hi no one has responded to the email I sent on December 13. Regarding this matter. I supplied my login and no one reached outMarch 22, 2019 at 2:31 am #93512
We would like to apologize for the delay in response.
The issue may have raised mainly because your license has expired. As you know all of our premium themes comes with the initial one year of subscription and will expire after that. So you have to again repurchase the theme from the Theme palace and use the license form that recent purchase.
So please check if your theme license has expired or not, if yes please follow the steps as mentioned above.
Also, you may have tried to use the license key in the new site which you have previously used in another site. So if you want the license to reuse in another site we need to reset it as the license will only work for single domain.
So check and inform us.
Thank you.March 22, 2019 at 2:34 am #93514
The license key is and has been used for only one domain. It also was just purchased in November.March 25, 2019 at 2:47 am #93657April 1, 2019 at 5:21 pm #94321
I sent the email and still havent received a response.April 2, 2019 at 12:16 am #94347April 2, 2019 at 12:40 am #94354
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