We would like to apologize for the delay in response.
The issue may have raised mainly because your license has expired. As you know all of our premium themes comes with the initial one year of subscription and will expire after that. So you have to again repurchase the theme from the Theme palace and use the license form that recent purchase.
So please check if your theme license has expired or not, if yes please follow the steps as mentioned above.
Also, you may have tried to use the license key in the new site which you have previously used in another site. So if you want the license to reuse in another site we need to reset it as the license will only work for single domain.
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