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Hello
We are very sorry for the inconvenience caused.
We will note the issue to the theme author and come up with the update ASAP.
Hoping for your kind cooperation.
Best Regards!
Just a question, when do you think the ‘Offer’ sign issue could be solved? By one or two days?
Thank you.
Hello.
The above-mentioned issue is also informed to the user and they are working on it.
We will soon release the update fixing the issue.
Thank you.
Hello sir, if you check my current live website, http://www.activexplorers.com , at this same ‘Popular Destinations’ section or in the live site, its the ‘Our Best Selling Packages’ area, not all of the selected packages have an ‘Offer’ sign. For example, the Hudson Hotel package which is $1.00, is actually on sale – it does not have the ‘Offer’ sign. Can you please check and to make sure the ‘Offer’ sign is working for all the packages, please? Thank you.
Hello,
We would like to apologize for all the trouble.
We have already informed the theme author and they are working on it.
We will get back to you as soon as we fix the issue and release the update.
Hoping for your kind co-operation.
Thank you.
Hello,
The tourable pro theme has released its latest version so please update to the latest version and verify the issue.
Thank you.
Hello sir, when I went to Dashboard > Updates, it says theme is already updated but for WP Travel:
WP Travel Pro
You have version 1.0.7 installed. Update to 1.0.8. View version 1.0.8 details. and when I updated it, it says, ‘An error occurred while updating WP Travel Pro: Download failed. Unauthorized’. It also states ‘The update process is starting. This process may take a while on some hosts, so please be patient.Enabling Maintenance mode…’
what does this mean?
Hello
When we inspected your site, we found that your site is running with the theme version 1.0.6 and the update of version 1.0.7 is already out. Please once reload your dashboard and recheck the update.
If the issue still persist, kindly write back to us.
Best Regards !
Hello sir, I checked again, It says the theme and WP travel have both been updated, but when I checked at my live site, the issue is still the same. The ‘Offer’ sign does not appear for all the packages which I have put Sale Price for. Thank you.
Hello
When we inspected further, we came to know that you have changed the URL name of your site and the URL is not as same as when you registered when the purchase to the PRO theme and plugin was made.
Please send the licence reset mail in the given email address : info[at]themepalace.com
Also, regarding the offer feature of WP Travel, the new update of WP Travel is already out with the fix.
Hope this clears your confusion.
Regards!
Dear sir,
1) The update process is starting. This process may take a while on some hosts, so please be patient.
Enabling Maintenance mode…
Updating Plugin WP Travel Pro (1/1)
Downloading update from https://themepalace.com/edd-sl/package_download/MTU2MDQ2NTM4ODo0NGE1YTZmYzcyZDEyZDRkNTBhMzdiYTU5YmJkZjlkODo5NTA3ODo5MDVjZmU4MDViZjdlYTdkZjMyNzQ0ZjkwYjE1Mjc5ZTpodHRwc0AvL2FjdGl2ZXhwbG9yZXJzLmNvbTow…
An error occurred while updating WP Travel Pro: Download failed. Unauthorized
Can you help me to check this please?2) WP Travel Alert
You have not activated the license for WP Travel Pro addon, go to settings to activate your license.WP Travel Pro [Invalid License] – but I have already entered the license details when I first bought the license. Can you help me to check this please?3) You wrote ‘Also, regarding the offer feature of WP Travel, the new update of WP Travel is already out with the fix.’ Is it because of Point number 2 above where I am not able to update theme / WP Travel?
Thank you.
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