Home › Forums › Pro Themes › Travel Ultimate Pro › Problems when using Travel Ultimate Pro
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April 27, 2020 at 3:21 pm #121851SIARHEI VARONIKParticipant
Good afternoon.
When using the topic, several problems were discovered. Help decide if possible.
Site: bigtours.by1. The tour filter does not work in full. Tours are not sorted by ascending / descending value (screen in the application). Sorting by tour dates does not work (tours are not displayed in the selected range) and sorting by tour cost range (the slider does not move). (https://bigtours.by/trip-type/avtobusnyye-tury/). (https://prnt.sc/s6nvz3 (sort – expensive tours first)) + (https://prnt.sc/s6nxvh)
2. Check if there is a function by which you can assign different currencies for individual tours. For example, one tour in euros and another tour in USD?
3. In the mobile version: error in displaying the form: “Trip Inquiry”. I’m testing on IphoneSE. The form opens in full screen and does not move up / down to get to the “Submit” button.
4. The module on the main page “Packages”. Actual cost and tour dates are not displayed. (https://prnt.sc/s6nn9s)
5. Module on the “Destination” homepage. Actual cost is not displayed. (https://prnt.sc/s6no4u)
6. The module on the main page “Event”. Is it possible to hide the display of the date of creation of the tour? The problem is that when you click on a date, it goes to a non-existent page and produces a 404 error. (https://prnt.sc/s6nopq)
7. It’s not clear how the WP Travel Sales Widget works. When it is placed on the page, it does not show tours that are currently at a discount (offer). (https://prnt.sc/s6npf8)
8. Is it possible not to display the following data on the page title: “Type of tour”, “Destination”, “Archives”? Tell me where you can find it in the plugin editor and clean it yourself. (https://prnt.sc/s6nq0w) + (https://prnt.sc/s6nqs8) + (https://prnt.sc/s6nrf8)
9. The problem with setting the main destination for a tour that includes several countries. On the example of the tour “Norwegian Fjords” (https://bigtours.by/itinerary/norway-fjords/). The main destination should be “tours to Norway”. And in the module on the main page of the “Event” you can see that the destination is displayed first in alphabetical order, and not the one that is needed. (https://prnt.sc/s6nt4e) + (https://prnt.sc/s6ntx7)April 28, 2020 at 4:01 am #121925wensolutionsKeymasterHello,
Please find answers to your queries below:
Query 1. The tour filter does not work in full. Tours are not sorted by ascending/descending value (screen in the application). Sorting by tour dates does not work (tours are not displayed in the selected range) and sorting by tour cost range (the slider does not move). (https://bigtours.by/trip-type/avtobusnyye-tury/). (https://prnt.sc/s6nvz3 (sort – expensive tours first)) + (https://prnt.sc/s6nxvh)
Response: Once please re-update each trip and verify the issue as this might solve the issue of tour sorting by ascending/descending and tour dates. The issue of the price range you have mentioned is the known issue and our developers are working on it. We will release the update fixing the other issue in the next version(4).
Query 2. Check if there is a function by which you can assign different currencies for individual tours. For example, one tour in euros and another tour in USD?
Response: Regarding your query, feature to assign different currencies for individual tours is not available for now however the WP Travel Pro plugin supports multiple currency features. For detailed assistance, you can refer to the documentation link given below.
https://wptravel.io/documentations/wp-travel-pro/#doc-multiple-currencies-13
Query 3. In the mobile version: error in displaying the form: “Trip Inquiry”. I’m testing on iPhone SE. The form opens in full screen and does not move up / down to get to the “Submit” button.
Response: When we inspected your site, we found that the theme you have used is not our theme. The issue you have mentioned is managed by the theme.
Query 4. The module on the main page “Packages”. Actual cost and tour dates are not displayed. (https://prnt.sc/s6nn9s)
Response: When we inspected your site, we found that the theme you have used is not our theme. The issue you have mentioned is managed by the theme.
Query 5. A module on the “Destination” homepage. The actual cost is not displayed. (https://prnt.sc/s6no4u)
Response: When we inspected your site, the issue you have mentioned is managed by the theme.
Query 6. The module on the main page “Event”. Is it possible to hide the display of the date of the creation of the tour? The problem is that when you click on a date, it goes to a non-existent page and produces a 404 error. (https://prnt.sc/s6nopq)
Response: The issue you have mentioned is managed by the theme. Once go to the settings from the dashboard and update the permalink as this might help you fix the issue you are facing.
Query 7. It’s not clear how the WP Travel Sales Widget works. When it is placed on the page, it does not show tours that are currently at a discount (offer). (https://prnt.sc/s6npf8)
Response: Regarding your query, you have to add sale price in the pricing section in the individual trip(edited) as shown in the screenshot below. The trips where you added sales price will be displayed in the widgets.
https://prnt.sc/s770o1Query 8. Is it possible not to display the following data on the page title: “Type of tour”, “Destination”, “Archives”? Tell me where you can find it in the plugin editor and clean it yourself. (https://prnt.sc/s6nq0w) + (https://prnt.sc/s6nqs8) + (https://prnt.sc/s6nrf8)
Response: You can add the following code in the function.php file of WP Travel. This will help you remove the titles as per your requirement.
add_filter('get_the_archive_title', function ($title) { return preg_replace('/^\w+: /', '', $title); });
Query 9. The problem with setting the main destination for a tour that includes several countries. On the example of the tour “Norwegian Fjords” (https://bigtours.by/itinerary/norway-fjords/). The main destination should be “tours to Norway”. And in the module on the main page of the “Event”, you can see that the destination is displayed first in alphabetical order, and not the one that is needed. (https://prnt.sc/s6nt4e) + (https://prnt.sc/s6ntx7)
Response: Regarding your query about the location, you can select only the location that is needed to display. You can select the one location for one individual trip which will help you however you can add multiple locations on a trip. The trips locations display as per the date you updated.
Hope this helps.
If you have further queries, let us know.
Regards.
April 29, 2020 at 7:32 am #122063SIARHEI VARONIKParticipantHello.
Thanks for answers.
Check the following:
1. What does the topic we use mean not yours? It was purchased from you. Since there is no worthy decision regarding the translation of the topic into Russian, I have handed it to you in part of the text fields. The problems that I pointed out to you were originally from the moment
the acquisition of this topic. There is all evidence of the acquisition of the topic from you.(https://prnt.sc/s7xo7c)
2. If possible, please answer the questions that were posed more fully (questions: 3,4,5).
3. Question: 6
I do not understand what exactly you advise to do. More?
4. Question 8: please indicate where to find this particular file, what would you change? I could not find him.
Thank!April 30, 2020 at 7:00 am #122168wensolutionsKeymasterHello,
Regarding your query, when we inspected your site URL, we found that the query related to ‘the form opens in full screen and does not move up / down to get to the “Submit” button’ is because of the plugin which has raised the issue. You can deactivate the plugins one by one to inspect which plugin has raised the issue. For a quick fix, you can add CSS following the path Admin Panel > Appearance > Customize > Additional CSS,
.mfp-container { position: relative !important; }
Regarding your previous 4, 5, and 6 queries, everything is working fine on our side so, please provide us your login details at wensolution[at]gmail.com so that we can inspect further in detail.
Your query related to add the filter, you can add a filter in the child theme’s function.php. You can refer to the documentation link given below on how to create a child theme.
https://wptravel.io/how-to-create-a-child-theme/
Also, your issue related to WP Travel filters have been resolved in the latest version of WP Travel. So, make sure you update to the latest version of the WP Travel and verify the issue.
If you have further queries, kindly let us know.
Regards.
July 9, 2020 at 4:39 pm #128400SIARHEI VARONIKParticipantHelp solve the problem.
There are errors in the topic. Page headers do not contain the H1 tag. And display the H2 tag. How to fix it?screenshot: https://prnt.sc/teyr9l
July 10, 2020 at 1:00 am #128411wensolutionsKeymasterHello,
Regarding your query, you can add below-given CSS by going to Admin Panel > Appearance > Customize > Additional CSS, to change the font size.
.single #page-site-header .page-title { font-size: 47px; }
You can adjust the size of the font as per your requirement.
Hope this helps.
If you have further queries, kindly let us know.
Regards.
July 10, 2020 at 3:54 am #128415SIARHEI VARONIKParticipantThank. But I’m not interested in changing the font size, I understand how to do this. What interests me is that there is no H1 tag in the code. All page titles are displayed as H2. The structure is broken because none of the pages will contain the H1 tag. This affects the ranking in CEO search. I need to understand where in the subject code class = “page-title” is wired to change it. Or in the subject is this function regulated? This is a bug that needs to be fixed.
July 10, 2020 at 6:11 am #128420SIARHEI VARONIKParticipantStill, there were problems with the mobile version of the theme after the last update. I turned on the option to optimize scripts and the following errors occurred on the mobile version: screenshot https://prnt.sc/tf9c8s
Turned off this option – but the errors remained. How to eliminate them?July 10, 2020 at 8:02 am #128424wensolutionsKeymasterHello,
Regarding your query related to the H1 tag, we have informed the theme author and we will enhance the feature you have requested.
Also, regarding your problems with the mobile version, we are not quite clear with the query as the screenshot you have provided is in another language. So, can you please explain in detail with specific screenshot(with English language)?
Hoping for your kind co-operation.
Regards.
July 10, 2020 at 1:24 pm #128443SIARHEI VARONIKParticipantThank!
Regarding the problem with the mobile version: the screenshots show significant offsets, dubs and repetitions of the same product card tabs. More skin shots, so that you understand what I mean.
https://prnt.sc/tfeqap
https://prnt.sc/tfey73Checked on several mobile phones – one and the same problem. Everything works well on the tablet, just like on the PC.
You can follow the link to the product page from a mobile phone and see the problems.
Eg.: https://bigtours.by/itinerary/avia-tour-v-london/July 13, 2020 at 7:51 am #128613wensolutionsKeymasterHello,
Regarding your query, everything is working fine on our side with the latest version of the theme and plugin so once please verify the issue by deactivating the third party plugins one by one and see if the third party plugin has raised the issue.
If the issue still persists, let us know.
Regards.
July 13, 2020 at 8:29 am #128624SIARHEI VARONIKParticipantHello,
Checked as you advised. Disabling plugins did not solve the problem. Have you definitely checked the problem on your mobile phone? I repeat, there is no problem on the PC and on the tablet, everything works correctly.July 13, 2020 at 8:32 am #128625SIARHEI VARONIKParticipantUntil the last update of the WP TRAVEL plugin was adopted, everything worked fine. The problem arose after the update.
July 14, 2020 at 2:34 am #128653wensolutionsKeymasterHello,
To further inspect, it requires login detail as well. So, please provide us with your site login details at wensolution[at]gmail.com
Hoping for your kind co-operation.
Regards.
July 15, 2020 at 1:29 am #128718SIARHEI VARONIKParticipantSent
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