Home Forums Pro Themes Photo Fusion Pro problems with the customizer of the theme

This topic contains 23 replies, has 2 voices, and was last updated by  Cristina 1 month, 2 weeks ago.

Viewing 15 posts - 1 through 15 (of 24 total)
  • Author
    Posts
  • #92264

    Cristina
    Participant

    Hi support team,

    I’m getting some issues using theme customizer.
    All of a sudden, it shows up the default contents on the page that I wish to customize such as (Lorem ipsum dolor sit amet, consectetur adipisci elit etc. etc.) instead of those previously edited and also visibles on the live pages.
    I can see the correct values using the left menus and changing them makes the preview reflects as expected. Refreshing the page turns all the contents back to default. (of course I click on publish button)
    I didn’t installed or modified anything in wordpress except for the core upgrade to 5.1.
    Unfortunatly, I don’t have a recent set of backup so I really hope that somebody could help.

    Thanks

    #92297

    wensolutions
    Keymaster

    Hello @cristina-annibali,

    When we tested the latest version of the theme we could not find such an issue. So please check the point below:

    – Testing for a plugin conflict: This is usually the most common issue that users encounter when the Customizer settings will not save. To find out which plugin it could be, try deactivating all of your plugins and then check to see if your Customizer settings will save the changes.

    – Check Chrome Inspect to see if there are and javascript errors: Open your site in the Chrome Browser and go into the WordPress Customizer.Right-click anywhere in the page and select “Inspect“. This will open the developer mode for the browser where you’re able to view the site code and change over to the Console tab to view if the site has and javascript errors.

    Finally, do not forget to check the customizer setting in the default themes.

    Hope this helps you.

    Best Regards!!

    #92813

    Cristina
    Participant

    Hello support!
    I bought the WPML plug-in to make the site in two languages because polylang had problems.
    I can not translate some parts of the site into customize.
    The portfolio section where “My Latest work” is written remains in one language.
    I can not translate the contact section.

    I also have a problem with the gallery. If I click on a category and the post I uploaded is on the second page of the gallery (http://www.krinaphoto.com/krina/gallery/page/2/) it does not show it to me. I must first click on page 2 and then on “Entertainment”. It does not work well! If you click on a category, you must search all the pages. Can you help me?
    best regards

    Cristina

    #92854

    wensolutions
    Keymaster

    Hello @cristina-annibali,

    Can you please once send your login detail in the email given below so that we can inspect the issue further?

    Email:

    wensolution[at]gmail.com

    Thank you.

    Best Regards!!

    #92855

    Cristina
    Participant

    Hello support team,

    I sent the details by email
    Thank you
    best regards

    #92859

    wensolutions
    Keymaster

    Hello @cristina-annibali,

    Thank you for the login detail.

    Can you please once reach out to the WPML support forum for the translation issues?

    Regards!!

    #92866

    Cristina
    Participant

    ok
    I write to WPML support.
    Have you solved the post problem?

    #92906

    wensolutions
    Keymaster

    Hello @cristina-annibali,

    Our developer team is looking for the issue. We will let you know once the issue is fixed.

    Thank you.

    Regards!!

    #93051

    Cristina
    Participant

    Hi support team
    I wait to know when the solution will be ready.
    I also have another question.
    In the text of the “My Lastest Works” section I would like to send words on another line but I can’t even place the command <br>. This command is inserted into the home. How can I do?
    Best regards
    Cristina

    #93062

    wensolutions
    Keymaster

    Hello @cristina,

    The issue regarding the gallery page has already been resolved and the update is already out.

    Regarding the latest news section, in the title, we have escaped the HTML for the security purpose so the HTML tag won’t work here.

    Hope this clears the confusion.

    #93141

    Cristina
    Participant

    Hi support team
    I updated the theme but this modification that you did does not work well.
    If I click on the “gallery page” and click on “people” I don’t see the article with a photo gallery called “Portrait”.
    Even the mobile version does not work.

    Also on the home page there is the same problem as on the gallery page.
    If you click on the People category, under the description of “My last job”, it doesn’t show me the uploaded article.
    You can control?
    Best regards
    Cristina

    • This reply was modified 2 months, 1 week ago by  Cristina.
    #93164

    wensolutions
    Keymaster

    Hello @cristina,

    It is because you can show at most 16 posts only in the section. That is why no any post is displayed in your last category.

    Also to increase the no requires higher code customization as we need to edit the codes through the child theme.

    So if you want then you can hire our professional developer.

    Thank you.

    #93203

    Cristina
    Participant

    Ok.
    However, if you click on “gallery” and then on “Load more” on the site in Italian the English site posts also appear.
    I do not understand why.
    Cristina

    #93327

    wensolutions
    Keymaster

    Hello @cristina,

    Have you selected the category from English setting in this section? Make sure not to select them.

    Also when we tried to check the admin setting through the login you have provided, we found that you have changed the login credential.

    So once check whether you selected the category in English or not?

    Thank you.

    #93353

    Cristina
    Participant

    Hi support team,
    I send you the new login credentials by email.
    I selected the correct language and now it works.
    But there is always a problem on the gallery page.
    If you click on gallery and click on the categories where there is “Load more”, sometimes it doesn’t open anything. If the page is empty, to see the article you must always click on “Load more”. The problem alternates today it does it up to “aerial photography” while yesterday the problem was on “evets”.

    In a previous post you wrote to me:
    “It is because you can show at most 16 posts. That is why no post is displayed on your last category.”
    I have deleted and uploaded a post by category and on the home the problem is solved. But in the gallery no.
    I don’t know if I explained you well.
    Best regards
    Cristina

Viewing 15 posts - 1 through 15 (of 24 total)

You must be logged in to reply to this topic.