Home Forums Pro Themes Workart Pro Unable to update Theme

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  • #196031
    Louise Green
    Participant

    Wordpress is saying I need to update my theme. Every time I try, I get an error message Update failed, Download failed unauthorised.
    I have a key in place which is activated and valid until June 2025

    I was given a key when I purchased it but When I log into my theme palace account and look at my theme subscription, the key area is blank and payment says pending so I guess this is why it is not updating. Please can this be sorted so I can update my theme.

    #196039
    Psink
    Keymaster

    Sure we will help you to update the theme to the latest version. Is it possible to share a temporary login to your site so that we can help you update the theme manually? You can share a temporary login with prashant.themepalace@gmail.com

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