Home › Forums › Pro Themes › PhotoBrust Pro › When i do “preview site” the blocks are all unformatted.
Tagged: blocks
- This topic has 17 replies, 2 voices, and was last updated 1 year, 4 months ago by
Psink.
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AuthorPosts
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October 11, 2023 at 3:18 am #191029
Hugo Rocha
ParticipantHi. Plesase help me here.
As you can see in the images, when I’m editing the blocks they look fine, but when I switch to preview mode, they all look bad. And i’m sure i’m doing everything right.
In addition to the de-formatting, all the content is aligned beyond the left margin.home1(header):
https://mcusercontent.com/cf986262182cc410e68a9ee5b/images/179750a4-ed90-d0ad-a555-8d86a8858f17.jpghome2(hero content):
https://mcusercontent.com/cf986262182cc410e68a9ee5b/images/dd7a0f20-e0dc-f66a-7bb3-e754a1c6f681.jpghome3(featured content):
https://mcusercontent.com/cf986262182cc410e68a9ee5b/images/97ee6826-7b24-7766-144a-886a587d9d99.jpghome4(promotional headline):
https://mcusercontent.com/cf986262182cc410e68a9ee5b/images/fcb3e2b1-77d0-0f65-c2e0-c7895379d801.jpgI really hope you can help me here.
Thank you.
Diogo (Portugal)October 11, 2023 at 4:59 am #191039Psink
KeymasterHello Diogo,
It looks like the problem you are facing might be caused by the conflict of theme’s CSS with block editor. Can you please provide your site URL so that we can inspect the issue? Hopefully, we can provide additional CSS to solve this problem.
October 11, 2023 at 5:05 am #191040Hugo Rocha
ParticipantOctober 11, 2023 at 5:23 am #191041Psink
KeymasterSince your site is on maintainance mode, is it possible to provide us a temporary login for your site?
You can send the temporary login details at prashant.themepalace@gmail.com.
October 11, 2023 at 5:38 am #191042Hugo Rocha
ParticipantI’ve just did it right now. Check out if it’s available please
October 11, 2023 at 5:59 am #191043Psink
KeymasterI did not get any emails in my inbox. Could you please verify and resend it?
October 11, 2023 at 6:16 am #191044Hugo Rocha
ParticipantOk.
Try it nowOctober 11, 2023 at 6:58 am #191045Hugo Rocha
ParticipantI have extended the login to one day.
Are you struggling? Need something?October 11, 2023 at 7:07 am #191046Psink
KeymasterThe login you provided currently has limitations. We cannot access the plugins and themes section.
Not sure, but I guess some third party plugin might be causing this issue. We’ve tested this theme locally on our site and everything works fine.
For quick test you can install Health Check plugin and troubleshoot your site by disabling all the plugins first. This will help you determine which plugin is exactly causing the problem.
Or you can provide us full access to the site so that we can troubleshoot it for you.
October 11, 2023 at 7:27 am #191047Hugo Rocha
ParticipantI gave now the full access to the site.
(Role: administrator)Thank you
October 11, 2023 at 9:40 am #191056Hugo Rocha
ParticipantAs soon as you can tell me something, i apreciate it very much.
Thank you
October 12, 2023 at 3:50 am #191059Psink
KeymasterSeems there is an issue with your server. You can contact your host regarding the current issue. If nothing works out you can kindly request for refund at https://themepalace.com/contact-us/
October 12, 2023 at 3:51 am #191060Hugo Rocha
ParticipantHello, good morning. (here in Portugal it’s 10min to 9 am)
Do you have any news for me?
Thank you
October 12, 2023 at 3:54 am #191061Hugo Rocha
ParticipantI don’t understand. Refund? For what?
October 12, 2023 at 4:14 am #191062Psink
KeymasterSeems the issue is with the server, not with the theme. For that reason, we are unable to fix the issue of your site. So we would like you to contact your hosting provider to look into this issue. OR you can create a subdomain, install a fresh WordPress, and check if the same issue exists on a fresh site.
In case – the issue is not solved in the fresh site you can cancel the Photobrust Pro license and request for a refund
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