October 11, 2023 at 3:18 am #191029
Hi. Plesase help me here.
As you can see in the images, when I’m editing the blocks they look fine, but when I switch to preview mode, they all look bad. And i’m sure i’m doing everything right.
In addition to the de-formatting, all the content is aligned beyond the left margin.
I really hope you can help me here.
Diogo (Portugal)October 11, 2023 at 4:59 am #191039
It looks like the problem you are facing might be caused by the conflict of theme’s CSS with block editor. Can you please provide your site URL so that we can inspect the issue? Hopefully, we can provide additional CSS to solve this problem.October 11, 2023 at 5:05 am #191040October 11, 2023 at 5:23 am #191041
Since your site is on maintainance mode, is it possible to provide us a temporary login for your site?
You can send the temporary login details at email@example.com.October 11, 2023 at 5:38 am #191042
I’ve just did it right now. Check out if it’s available pleaseOctober 11, 2023 at 5:59 am #191043
I did not get any emails in my inbox. Could you please verify and resend it?October 11, 2023 at 6:16 am #191044
Try it nowOctober 11, 2023 at 6:58 am #191045
I have extended the login to one day.
Are you struggling? Need something?October 11, 2023 at 7:07 am #191046
The login you provided currently has limitations. We cannot access the plugins and themes section.
Not sure, but I guess some third party plugin might be causing this issue. We’ve tested this theme locally on our site and everything works fine.
For quick test you can install Health Check plugin and troubleshoot your site by disabling all the plugins first. This will help you determine which plugin is exactly causing the problem.
Or you can provide us full access to the site so that we can troubleshoot it for you.October 11, 2023 at 7:27 am #191047
I gave now the full access to the site.
Thank youOctober 11, 2023 at 9:40 am #191056
As soon as you can tell me something, i apreciate it very much.
Thank youOctober 12, 2023 at 3:50 am #191059
Seems there is an issue with your server. You can contact your host regarding the current issue. If nothing works out you can kindly request for refund at https://themepalace.com/contact-us/October 12, 2023 at 3:51 am #191060
Hello, good morning. (here in Portugal it’s 10min to 9 am)
Do you have any news for me?
Thank youOctober 12, 2023 at 3:54 am #191061
I don’t understand. Refund? For what?October 12, 2023 at 4:14 am #191062
Seems the issue is with the server, not with the theme. For that reason, we are unable to fix the issue of your site. So we would like you to contact your hosting provider to look into this issue. OR you can create a subdomain, install a fresh WordPress, and check if the same issue exists on a fresh site.
In case – the issue is not solved in the fresh site you can cancel the Photobrust Pro license and request for a refund
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