Welcome to Theme Palace Support Forum. We will do our best to asist you with any issues/bugs related to the use of our themes and plugins. Unfortunately we do not provide support for customizations or using 3rd party plugins.
I ve done what you recomended, to deactivate other plugins. I did it and tryied to change the image, unfortunatelly same issue still there.
Below i ve attached a video of setting the image.
So, what can be the reason of the problem???
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