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Thank you for contacting us regarding the theme issue.
We have tested it on our end using the latest version, and the sortable feature is working as expected. It appears that the issue may be specific to your site.
Here is the refrence screenrecord
https://www.awesomescreenshot.com/video/50981219?key=5cd0d43ff9210324bc52799a1958e398Could you please provide temporary login credentials for your site and share them at prashant.themepalace@gmail.com
? This will allow us to investigate the issue further and assist you more effectively.Thank you for your cooperation.
@fektom, Free demo will not work for pro. Demo file for pro is attached with in the theme. Please follow the screen record – https://www.awesomescreenshot.com/video/47929724?key=8098fe3b097e68c07acf3ed1b2cedf24
@lateamrigal, Thank you for your response.
As the issue appears to be occurring on your local site, we tested the theme in our own local environment using LocalWP. During our testing, we did not encounter any issues.
For your reference, please find the screen recording below:
https://www.awesomescreenshot.com/video/47695099?key=1f7c049f452f7d5f41c179d93834b8c6Regarding the issue you are facing, could you please share a screenshot of the problem or any available debug logs? You may send them directly to prashant.themepalace@gmail.com so that we can review and further investigate the cause.
Additionally, we kindly request you to activate the Ultravel Pro theme on your live staging site and check whether the same issue occurs there as well. This will help us determine whether the issue is specific to the local environment.
Looking forward to your update.
Regards,
@lateamrigal, we apologize for the trouble you’re experiencing with our theme. Could you please share a screenshot of the error or the debug log? That would help us identify the actual issue more easily and assist you more effectively.
Hello,
We have noticed that you are currently using an older version of the theme (v1.0.5), while the latest available version is v1.1.8.
We have already tested the testimonial section settings with the latest version, and everything is working as expected.Please activate your theme license and update the theme to the latest version. Doing so should resolve the issue you are experiencing.
Regards,
Hello @tony-micelli,
We have tested in our side and slider was performing as it use to be.
We have test with WordPress v6.9 and theme v1.3.5Here is the refrence screenrecord
https://www.awesomescreenshot.com/video/47092772?key=606ff6a39d9672eb2c62fb051ba633bdSeems the issue was happen on your site only. For futher investigation could you please share your site url and if possible temporary login to your site?
You may share the temporary login details at prashant.themepalace@gmail.com.
Regards,
@zurbugil, we have tested with WP v6.9 and PHP v8.3.23, and everything seems to be working as expected on our end.
For further investigation, could you please provide temporary access to your site? We will inspect it and try to identify the reason behind the issue you are experiencing with the testimonial section.You may share the temporary login details at prashant.themepalace@gmail.com.
To change the header image size in your theme, please follow these steps:
– Install and activate the free plugin WPCode – Insert Headers and Footers + Custom Code Snippets
– Go to Code Snippets → Add Snippet → Add Your Custom Code (PHP Snippet).
– Paste the following code:
add_filter( ‘teach_kiddo_pro_custom_header_args’, function( $args ) {
$args[‘height’] = 250;
$args[‘width’] = 1200;
return $args;
} );– Click Save Changes and Activate.
After that:
– Go to Appearance → Customize → Header Image.
– Re-upload or re-crop your header image.
It will now use the new size of 1200×250.@jay-walker, I have checked your site and some other theme is active on the site. Could you please make sure that you are using Selfgraphy theme on your site?
@emilywarner, do you mean that you’re experiencing the same error on your site?
Could you please share more details about the issue so that we can better understand and help you resolve it?Apologies for the late follow-up. Adding the gallery block directly will not work as shown in the demo. To achieve the same result, you’ll need to first add the following shortcode in the code editor:
[gallery size="full" link="file" ids="130,161,162" orderby="rand"]
After that, switch to the block editor and then add the images to the gallery.
Here is a reference screen recording for your convenience:
https://www.awesomescreenshot.com/video/44859642?key=8f79dbdb5bb713dea6e6d0e389c4d292I hope this helps. Please let us know if you need further assistance.
Regards,
There is option to change the text, here follow the screen record
https://www.awesomescreenshot.com/video/44848197?key=4bbe3578e517d090648f4a6a10c82598
@terryconsol-ca, yes it is possbile. For that we need to add a JS code. To add code to the site you can install WPCode plugin here is the link
https://wordpress.org/plugins/insert-headers-and-footers/Please follow the screen record to add JS code
https://www.awesomescreenshot.com/video/44504488?key=7c7c1d32c5e96d9c66c2c898389e49ecAnd here is the code
document.querySelector(‘meta[name=viewport]’)
?.setAttribute(‘content’, ‘width=1024’);Hello @kyllei,
As you mentioned, Dark, Music, Corporate, etc. are all variations of the Signify theme. The Pro version of all these variations is Signify Pro.
Since you were previously using Signify Dark, you can easily get the dark version in Signify Pro. Simply activate Signify Pro, then go to Customizer >> Colors, and you’ll find the option “Base Color Scheme.” Select Dark, and your Pro version of Signify Dark will be ready to use.
Please let us know if you need any further assistance.
Hello @helpmeeric,
Thank you for reaching out to us.
It seems you are referring to the project section. We have tested it on our side, and the thumbnails are displaying as expected. Could you please provide us with a temporary login so that we can further investigate the reason why thumbnails are not appearing in your project section?
You can share the login details at prashant.themepalace@gmail.com
