@LABYRINTHGUY, thanks for the login. We have visited your dashboard and found that the current license is inactive so the theme is not able to update. Please replace the old license key with the new one and try to update the theme

@LABYRINTHGUY, Seems no need to update the license for Education Hub Pro. You can update the theme to v3.9.1

If in case WordPress alerts all customization will lost, please share with us the reference screenshot of that message. So that we do a further investigation

@JWRCA, Seems you are having trouble with customizing the homepage. All the content of the homepage is based on posts or pages. i.e we need to choose a page or post as a content type to show the content of the selected page/post for all the homepage sections
here is a quick screen recording of setting up the homepage
https://www.awesomescreenshot.com/video/25551694?key=7685df9022f4e75307ff27b7a9ec2e54

In the screen recording, I have shown how to set the homepage and change the contents of the homepage sections. Similarly, you can change the content of the other sections

All our themes are based on classic themes and follow the same way for setting up the homepage and homepage sections

Currently, we have one theme that is based on Block Theme ( Full Site Editing Theme ) “Signify Block Pro”. But it does not match your site since it’s not an education-based theme

Regarding the option for changing the Theme Color, we will be adding a color picker option for the theme color same as the Header Text Color and Background Color

@ANGIELINDLOFFGMAIL-COM, Actually the issue was with the WordPress v6.4.3. For more info, you can see this article https://catchthemes.com/news/incompatible-archive-error-in-wordpress-6-4-3/

For now, we have updated the theme, please login to your Theme Palace account and download the download latest zip from the account page https://themepalace.com/my-account/ and upload it to your site

Could you please extract the theme file and check the folder structure?

is it like

wen-travel-pro.5.2.3 >> wen-travel-pro >> theme files ( this is a valid folder structure )
or,
wen-travel-pro.5.2.3 >> wen-travel-pro >> wen-travel-pro >>theme files

sometimes a browser wraps downloaded files with multiple folders, which causes an error while uploading the theme files

@DORIANBOOKS, we apologize for the trouble you are facing with our theme. Can you please share your site login so that we can investigate the uploading issue? We will let you about the issue once we investigate from our site, please share your login to prashant.themepalace@gmail.com

Please follow the screen record to get the IDs of the media
https://www.awesomescreenshot.com/video/24792428?key=2812dd814a0c8de8d9eff67492347438

This time it will not show No media item found

• This reply was modified 2 months, 2 weeks ago by Psink.