Forum Replies Created

Viewing 15 posts - 1,531 through 1,545 (of 1,553 total)
  • Author
    Posts
  • in reply to: License Key doesn’t work #140677
    Psink
    Keymaster

    Hello @users

    Sorry for having you in trouble. We will come to you soon. For now i will contact plugin author for investigation of issue.

    Best Regards

    in reply to: Right mobile menu not expanding #140371
    Psink
    Keymaster

    Hello @Maurice

    We will release the theme by friday ( tomorrow ) evening. So i would like to request you to update the theme after its released

    It may take some couples of minutes aprox 5 – 10 min to load updated resources, so please conform after 10 mins is menu working well in mobile display. Please let us know if there is any issue in the theme.

    Best Regards

    in reply to: Signify customize not working #140369
    Psink
    Keymaster

    Hello @jonathan

    Can you please make sure that php version in your local is up to date.
    Is php version is above 7 ? Cause in our side theme is working well there is no such error as i see in screen record.

    Here is the screen record from our side
    https://www.awesomescreenshot.com/video/2028289?key=1cb1c30a33375029fa11a0122f9b5a71

    Please re conform us WordPress and Php version of your local is up to date if not please make it up to date, if this issue still remain in theme after all updates. We will contact theme author for further investigation

    Regards,

    in reply to: Customize header properties #140363
    Psink
    Keymaster

    Hello

    Try this, i hope this will help you. Please add this Css code in Additional Css.

    .modern-design #masthead {
    	opacity : 0.6;
            background-color : #000;
    }
    
    .modern-design #masthead container{
    	background : transparent;
    }
    
    .modern-design #header-image, .modern-design .has-banner-image#header-image{
    	padding-top: 0px;
    }

    Just Go to Admin panel >> Appearance >> Customize >> Additional Css and paste above Css code then publish and refresh.

    And if you want to change background just update color code in the above background-color css.

    If you have any further queries please free to share with us, we are always here to help you

    Best Regards

    in reply to: No capital letters at the beginning of the word #140344
    Psink
    Keymaster

    Hello,

    can you please send us screenshot and site url. And Please mention clearly – do you mean section title or post title ?

    Regards,

    in reply to: Theme hacked by javascript injection #140328
    Psink
    Keymaster

    Hello,

    Thank you for your query. We will work on it and notify you soon

    Best Regards

    in reply to: Signify customize not working #140327
    Psink
    Keymaster

    Hello,

    Can you please conform that the theme you are using is latest version. Also, can you let me know the PHP version that you are using.

    Please explain issue in more details and if possible send us screenshot or screen record that cover issue parts of the theme. This will helps us to identify exact issue, and help you little quick.

    Best Regards

    in reply to: Right mobile menu not expanding #140326
    Psink
    Keymaster

    Hello,

    Sorry for having you in trouble. We will fixed this issue and notice you after we released update.

    Please be patient for some couple of days we will update it as soon as possible.

    And thank you for your information. It’s really appreciate to us

    Best Regards,

    in reply to: Add to cart question #140296
    Psink
    Keymaster

    Sounds hears great. It’s our pleasure …

    Glad to help you

    And thanks for your query

    in reply to: Cannot resize featured slider? #140264
    Psink
    Keymaster

    Hello,

    We are really sorry for having you in trouble. Can you please conform all of images used for slider are of same size 1500×1000 . If images are all of same size, there’s a possible way to adjust image in featured slider.

    Try this Css Code it may help you

    #featured-slider article{
        padding: 500px 0px;
    }

    To add Css code Go to Admin Panel >> Appearance >> Customize >> Additional Css, paste here css code and published then refresh.

    Hope this helps.
    If have more further quires,
    Please share your site url. It would be more helpful to us to find accurate solution.

    Thank You
    Regards

    in reply to: Custom styles not updated after changing #140262
    Psink
    Keymaster

    Glad to help. Have a good day

    in reply to: Add to cart question #140259
    Psink
    Keymaster

    Hello @Daniel

    There is no issue with the theme. I have inspect your site url, i see there section position causing this issue. But don’t worry it can be fixed by adding few Css Code in the theme.

    Please follow my instruction
    Go To Admin Panel >> Appearance >> Customize >> Additional Css and paste bellow Css code then published and refresh. Then you will see change

    section.related.products {
        position: static;
    }
    

    Hope this helps,
    Let us know if there’s any issue. We are all here to help you

    Best Regards

    in reply to: Payment options mobile/ tablet #140217
    Psink
    Keymaster

    Hello,

    We are sorry to hear that you are having an issue with one of our themes, and we’d be more than happy to investigate the matter further for you.

    Can you please explain in brief about the issue. Is that checkout page ?

    There is all 4 options in mobile. Here is the screen shot of checkout page
    https://tinyurl.com/y549fd46

    It will be helpful if your share your site url and the screen record of actual issue or you can share screen shot of the issue by leaving color marking.

    Best Regards

    in reply to: Refund Request #140213
    Psink
    Keymaster

    Hello,

    For any sales/account issues like purchase or refund. Please contact our sales team at https://themepalace.com/contact-us/

    Thank you.

    Best Regards!!

    Psink
    Keymaster

    Hello,

    To remove the content of slider, Please follow my instructions.
    Go to Admin Panel >> Appearance >> Customize >> Additional Css, then paste the below Css code there and published

    #featured-slider-section article .entry-content p{
        display: none;
    }

    Hope this helps

    If you have further more quires free to share with us. We are all here to help you

    Regards

Viewing 15 posts - 1,531 through 1,545 (of 1,553 total)