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@VALENE01, Thank you for the reporting the issue. We will be releasing the update within 48 hours. Please update the theme after it goes live and let us know if you need any assistance related to the theme
It looks like the size of the logo is too big for the theme’s header. Especially the height of the logo, you can try corp the logo to reduce the top and bottom space as in the screenshot
https://www.awesomescreenshot.com/image/49209241?key=6d4228cfd8667f6423b2721c6c4378fcIt seems there has been an issue with the code while copying. Please follow the screen record
https://www.awesomescreenshot.com/video/29266616?key=8662e65542e55e5ef8fbd9beb31f37a5It seems the JS is not added correctly. We have inspected your site, the above code also works for you
Could you let us know the way that you have added code on your site?
@AIWORDPRES666, It should work, could you please double-check that the code you added is on the js snippet? Also could you please share your site URL and the screenshot of the form that you want to change the placeholder
Please follow the screen record to hide the site title
https://www.awesomescreenshot.com/video/29142760?key=42e2a0716f7967dbeaa419c15e7c6d49You can share Error log to prashant.themepalace@gmail.com.
@SEEHANDA, Could you please share temporary login credentials for your site so that we can investigate the error further and provide you with a solution? You can send the login details to prashant.themepalace@gmail.com.
In the meantime, could you also troubleshoot your site using the “Health Check” plugin? Sometimes issues like these can be caused by third-party plugins. You can follow the instructions in this article: https://strongtestimonials.com/docs/troubleshooting-and-debugging-with-health-check-plugin/
Please let us know if you need any further assistance.
@CLYNT11, Is it possible to share a site URL? And if possible the screenshot of the issue so that we could track the issue and provide you a solution
@TSHOANG, Is it possible to share an error log to track and fix the issue in the upcoming update? For now, we recommend you downgrade the PHP version to 7.4
@SOARTS, Please check the “Enable Header Image” inside the header image setting. And set it to “Entire Site Except Home”
@HAGE, Is it possible to share a site URL? We will take a look form our side and provide you a solution
Thankyou for the login details.
We are able to track the issue. Actually there is a conflict issue with the “Speed Optimizer” plugin. One of the JS setting is causing the issue. For now i have disable that setting.
The setting wrapped with red box is the one that cause the issue
https://www.awesomescreenshot.com/image/48983142?key=2820fd6da3c6fb670f591725f09ca018Is it possible to share the temporary login of your site? We have test the issue on our local site and its working fine as you can see in the screen record – https://www.awesomescreenshot.com/video/28903611?key=80767a83b79a8c3bc1b050bfdfdb94a6
We will inspect the issue on your site from our side and let you know.
You can share the temporary login to prashant.themepalce@gmail.com
@CSHERAZHOTMAIL-COM, Current limit is 20, beside that it shows the 20 words still the space cover by the different content will be different it is because word length. For example “is” and “world” both of the words count as 1 but still the length of the word is different.
To fix tis issue we can make the height of the content area same despite of the space used by the content
First you need to install WP Code Plugin – https://wordpress.org/plugins/insert-headers-and-footers/
there here is the code you need to add on your site dashboard
1. You need to add a CDN – follow the screen record to get CDN
https://www.awesomescreenshot.com/video/28900602?key=48c66a5d6f3091927bf48f3e6c88206eAnd add the CDN to footer part
2.
jQuery(function() {
jQuery(‘.featured-block-content p’).matchHeight();
});Add this code to JavaScript snippet
Here is the screen record how we can do that
https://www.awesomescreenshot.com/video/28900374?key=7cf6ea2f698c136b0ddd89d8a63d4c72
