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@WHI_ADMIN, Seems there is a conflict between the javascript files. Could you please give me access to log in to your dashboard?
We will inspect and let you know about the issue
You can upload the image to this https://imgbb.com/ site and generate the shareable link of the image
@SIMONKOUSKOUNIS, Is it possible to share FTP or cPanel of your site? According to our theme author there might be a server-specific issue. So he would like to check by enabling debug mode on the server
You can share the login details to prashant.themepalace@gmail.com
Waiting for your response
Can you provide me your email address? I will provide you a beta version of the theme so that you will able to test on your site
Hello Mate
We have added custom color options to the theme. By selecting custom on color scheme you will get two option primary color scheme and secondary color scheme
Please check this screen for better understanding
https://www.awesomescreenshot.com/video/14958621?key=a2e7557591d55804768ac2cbf2bfca87Regarding background of the menu in mobile – is it this
https://www.awesomescreenshot.com/video/14958461?key=aceb2729edb70d38ca3363556e3f155eif that’s the one you can add the CSS to Additional CSS and change the color value
.menu-open.main-navigation form.search-form input,
.menu-open.main-navigation ul.nav-menu {
background-color: #333;
}Regards
Strange issue, I have tested in several servers. But the issue was on your site only. I am not sure but I guess there is an issue with your server. Because if it was an issue with the theme the issue should be in any server.
I just found the particular issue on your site only. You can also verify in the demo server
here is the link
https://app.instawp.io/Also, I will forward the issue to the theme author maybe he will recognize the issue and give us a solution to fix it
We will come back to you soon
sorry for the late response, actually it’s our weekend
Regarding the login details, I did not get any mail in my inbox. Could you please manage to resend the login details?
Could you provide access to your site dashboard? We will check and let you know about the issue
you can send me your site login details to prashant.themepalace@gmail.com@SIMONKOUSKOUNIS, Seems the Php version is not compatible. Could you please downgrade the PHP version to 7.4.3? You can request your hosting provider to downgrade the PHP version of your site
Please let us know if the customizer does not work even after the downgrade of the PHP version
@TRAVERLERSOUL, we are sorry for the late response. Actually, it’s our weekend
I have visited your site and I saw you don’t have set any social links on the social menu
Please follow the screen record to set the social link
https://www.awesomescreenshot.com/video/14949061?key=3645c0140725f228656e9eeac5609f78you can send to prashant.themepalace@gmail.com
Regarding the sidebar,
log in to the dashboard and go to the link you provided me. Ther you will see customize some where in the top bar, click it then follow the screen record
https://www.awesomescreenshot.com/video/14901571?key=dcf62f4d1cb0c324df64c9c9b588942dRegarding the icon please check the screenshot, I have marked it with the red circle
https://tinyurl.com/2ks43bggCould you please share your site login? we will inspect it and let you know
you can share the login details to prashant.themepalace@gmail.com
