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I think my trouble might be there was the original license connected to the theme, and that rather than renewing, I purchased a new license in September of 2019. Which worked fine until the December 24 update to 3.1.2. So today I renewed the original license hoping that would fix the issue. Sadly it did not. So now I have two licenses, two active keys, and neither one works. Also, I noticed that the installed theme is not up to date, but since the license cannot be activated, there is no update option.
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License UnknownWe are experiencing the same issue after the last theme update.
Error message on Dashboard:
“Education Hub Pro Child License Key has not been activated, so the theme is inactive. Click here to activate the license key and the theme. Get API key from Theme Palace.”
Checking the Theme License is says status is unknown with the correct license key. I click activate license, the page refreshes, but the license is still listed as unknown.
