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  • in reply to: License will not update #114970
    tass1989
    Participant

    I think my trouble might be there was the original license connected to the theme, and that rather than renewing, I purchased a new license in September of 2019. Which worked fine until the December 24 update to 3.1.2. So today I renewed the original license hoping that would fix the issue. Sadly it did not. So now I have two licenses, two active keys, and neither one works. Also, I noticed that the installed theme is not up to date, but since the license cannot be activated, there is no update option.

    Images
    License Unknown

    Dashboard license error

    in reply to: License will not update #113588
    tass1989
    Participant

    We are experiencing the same issue after the last theme update.

    Error message on Dashboard:

    “Education Hub Pro Child License Key has not been activated, so the theme is inactive. Click here to activate the license key and the theme. Get API key from Theme Palace.”

    Checking the Theme License is says status is unknown with the correct license key. I click activate license, the page refreshes, but the license is still listed as unknown.

    License Unknown
    Dashboard message

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