Ok, this is definitely a theme issue. I posted about this issue several days ago and this is really not good enough as a response. Where is the customer support? Are you a serious company or do you just take the moneys and run? I am going to start posting reviews of your company everywhere I can find to warn people to stay away from you if you don’t start addressing the problems in your system. I will have to make a decision on whether I continue with your product or change to another company that actually cares about their customers. I hope that won’t be necessary.