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@KNIEJA, the screenshot URL does not work, seems it is XML file. Could you please send a valid screenshot?
Page Post background means is it the parts marks in the screenshot
https://tinyurl.com/285l2z5band also send us the reference screenshot for the second query
@KNIEJA, Can you please send us a reference screenshot and the site URL so that it would be easy to figure out the issue
@jsnowbusiness, We have fixed the issue in latest version ( 2.2.1 ) please update the theme.
@EDEMSKI, I have checked the whole theme customization options, seems the theme does not have the option to have a background video
@AP8475, Strange page post should update. Could you please share your site login through our contact form, We will check and let you know
here is the link to contact form – https://themepalace.com/contact-us/@AUGITROPICS, there is nothing we can do with CSS. We have to change one code in the PHP file because the image size is set to post-thumbnail size in order to reduce the loading time. We have to set the size to large or full to display the full image, it will increase a little bit of loading time.
Please follow the screen record
https://www.awesomescreenshot.com/video/11452933?key=43f13eb9b0b6611b150582602abb056eAfter this, if it does not work. Please regenerate the size of the image
Whenever you update the theme you will have to do same change in the file
Yeah I will inform the theme author about this, maybe the author will consider this thing in the next update
@TSCOLETTIGMAIL-COM, actually the issue was in file permission on your site. In the theme, there are two ways to load fonts one from direct CDN and another locally from your site. By default font loads locally which means the font file loads from your site directory. I guess file permission to write on your site is disabled that’s why the fonts file failed to download and throw a console error regarding font file not found. So I have enabled ‘Load Google Font form CDN’ – this options load font directly from CDN
In Europe, it does not allow anything regarding font from an external link. So the theme offers two ways to load fonts in order to support a European rule
You can check the difference
https://www.awesomescreenshot.com/video/11361316?key=c18aec18cafb84bbb89d232dd3054a1d@TSCOLETTIGMAIL-COM, the issue has been fixed. Could you please verify from your side?
here is the screen record
https://www.awesomescreenshot.com/video/11362081?key=7d5d716eea7d16786b6f2f3197194d7f@NANOVNNN, We will be releasing a new update for the theme. It may take 24 to 48 hrs
Please update the theme after it get release and let us know about the issue that you are facing@TSCOLETTIGMAIL-COM, we have checked your site. The issue was caused form one of the active plugins. We have disabled the some of plugins and the issue was solved. Please active one plugin at a time and check for the issue in order to know which plugin is responsible for the issue
Hello @JMROMEU, Update the theme up to the latest version 1.1.4. The issue was fixed in the latest version
Please let us know if there is still an issue
Hello @BRUCEBROUSSARD, as you are new to the WordPress dashboard, we can understand it is quite confusing to start up.
Could you please share your Dashboard login? We will help you to set up the homepage, same as in the demo
Please share your login details through our contact form
here is the link https://themepalace.com/contact-us/@JAMIEPANETTA, Could you please share your site URL and dashboard login? We will help you to build a child theme for your site so that we can modify it as per your request
