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April 1, 2024 at 11:34 pm in reply to: Problem with white space under Home page featured slider #195500PsinkKeymaster
@CURRIOUSCAT, The issue with the slider, maybe it’s due to the conflict with some third-party plugins active on your site. To verify that you can add the “Health Check” plugin and active troubleshooting mode and disable all the plugins except for the recommended one and check if the issue still exists
Also, you can add this CSS on the Additional CSS under the customization section
.home #featured-slider #main-slider{
height: 865px !important;
}Let us know if this code works
March 17, 2024 at 11:28 pm in reply to: Warning: filemtime(): stat failed when using child theme #195404PsinkKeymaster@ROBERTK, Appreciate your suggestion regarding using the functions. We will update the functions in the upcoming update so that it will not create an issue with your current changes
PsinkKeymaster@DREWVY, Please add this CSS to Additional CSS under customization section
@media only screen and (min-width: 768px) {
.wp-block-jetpack-slideshow .wp-block-jetpack-slideshow_caption.gallery-caption {
bottom: 40px !important;
}
}.wp-block-jetpack-slideshow .wp-block-jetpack-slideshow_pagination.swiper-pagination-custom{
justify-content: center !important;
}PsinkKeymaster@DREWVY, could you please share the URL of that page and if possible the reference screenshot of the issue? So that it would be easy for us to figure out the issue and provide you a quick solution
March 7, 2024 at 12:28 am in reply to: Update from Education Hub 3.9 to 3.9.1 WordPress says all customizations lost? #195273PsinkKeymaster@LABYRINTHGUY, thanks for the login. We have visited your dashboard and found that the current license is inactive so the theme is not able to update. Please replace the old license key with the new one and try to update the theme
March 6, 2024 at 11:21 pm in reply to: Update from Education Hub 3.9 to 3.9.1 WordPress says all customizations lost? #195272PsinkKeymaster@LABYRINTHGUY, Is it possible to share a temporary login?
Please share it to prashant.themepalace@gmail.comMarch 6, 2024 at 10:29 pm in reply to: Update from Education Hub 3.9 to 3.9.1 WordPress says all customizations lost? #195270PsinkKeymaster@LABYRINTHGUY, Seems no need to update the license for Education Hub Pro. You can update the theme to v3.9.1
If in case WordPress alerts all customization will lost, please share with us the reference screenshot of that message. So that we do a further investigation
PsinkKeymaster@SOLARSAGE, We have released an update, please update the theme to the latest version v4.2.6. The issue has been fixed in the latest version
PsinkKeymaster@JWRCA, Seems you are having trouble with customizing the homepage. All the content of the homepage is based on posts or pages. i.e we need to choose a page or post as a content type to show the content of the selected page/post for all the homepage sections
here is a quick screen recording of setting up the homepage
https://www.awesomescreenshot.com/video/25551694?key=7685df9022f4e75307ff27b7a9ec2e54In the screen recording, I have shown how to set the homepage and change the contents of the homepage sections. Similarly, you can change the content of the other sections
All our themes are based on classic themes and follow the same way for setting up the homepage and homepage sections
Currently, we have one theme that is based on Block Theme ( Full Site Editing Theme ) “Signify Block Pro”. But it does not match your site since it’s not an education-based theme
Regarding the option for changing the Theme Color, we will be adding a color picker option for the theme color same as the Header Text Color and Background Color
March 4, 2024 at 10:29 pm in reply to: Update from Education Hub 3.9 to 3.9.1 WordPress says all customizations lost? #195243PsinkKeymaster@LABYRINTHGUY, Did you renew for Education Hub Pro or Academic Pro? These are two different themes. If Education Hub Pro is activated previously then updating Education Hub Pro to the latest version will not lose the customization. If it’s an Academic Pro then activating Academic Pro will lose all the previous customization since it is a whole new theme.
Please double-check for the theme that you have renewed recently, and the theme that is active on your site. We will help you to transfer your license to a theme that is active on your site
February 28, 2024 at 4:00 am in reply to: WEN Travel Pro will not install: Incompatible Archive #195214PsinkKeymaster@ANGIELINDLOFFGMAIL-COM, Actually the issue was with the WordPress v6.4.3. For more info, you can see this article https://catchthemes.com/news/incompatible-archive-error-in-wordpress-6-4-3/
For now, we have updated the theme, please login to your Theme Palace account and download the download latest zip from the account page https://themepalace.com/my-account/ and upload it to your site
February 27, 2024 at 10:50 pm in reply to: Activating Next Travel Pro breaks login and publishing #195212PsinkKeymasterWe appolozie for the trobule you are facing with the Next Travel Pro. We are not facing the same issue on our side. Is is possible to share your temporary login of your site so that we can investigate the issue on your site and provide you a quick solution. Please share your site login to prashant.themepalace@gmail.com
February 26, 2024 at 10:52 pm in reply to: WEN Travel Pro will not install: Incompatible Archive #195197PsinkKeymasterCould you please extract the theme file and check the folder structure?
is it like
wen-travel-pro.5.2.3 >> wen-travel-pro >> theme files ( this is a valid folder structure )
or,
wen-travel-pro.5.2.3 >> wen-travel-pro >> wen-travel-pro >>theme filessometimes a browser wraps downloaded files with multiple folders, which causes an error while uploading the theme files
PsinkKeymaster@SOLARSAGE, this issue has been fixed in the latest version of the Signify Pro v4.2.5. Please update the theme to the latest version
February 19, 2024 at 10:11 pm in reply to: Signify Pro theme zip file fails to upload to Wordrpress: “Incompatible file”? #195154PsinkKeymaster@DORIANBOOKS, we apologize for the trouble you are facing with our theme. Can you please share your site login so that we can investigate the uploading issue? We will let you about the issue once we investigate from our site, please share your login to prashant.themepalace@gmail.com
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