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Thank you very much,
I confirm the refund was received yesterday.
Unfortunately when I red the first message (that now is deleted) on the support panel my client was present, and was awkward because I proposed this theme on the first place.
So she decided to go to another direction and I am already started working on it.
It’s annoying, but now I can’t tell her to change again, It will look not professional on my side.
I appreciate the fast support and the willing to fix the situation, but I cannot use this theme for this project anymore, so I still like to have a full refund.
I adding the first response I received that was deleted by your side, because when I asked for a refund you did stop talking to me:
The feature you are requesting is not available on the theme and as much as we would like to help you we are not able to as, the theme doesn’t support this customization and this is beyond the support offered for our products, which consists of bug fixing and theme documentation.
Although it is possible for you to achieve your request on the theme with advanced code customization of the theme, it might effect other parts of the theme, like its design and some time its functionality.
It would be wise not to touch the code yourself if you do not have knowledge on programming,
Our suggestion to you is to hire a professional developer for your customization, so that your theme will no be effected in any way.
To hire a developer please follow the link below