Home › Forums › Pro Themes › Myself Pro › I purchased 2 theme but it shows only 1

Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • July 17, 2019 at 1:58 pm #101958
    digitalmarketer
    Participant

    I buy 2 themes
    1. Edufication Pro
    2. My self Pro

    But in my dashboard section, it shows only 1 theme

    please sort this issue as soon as possible

    July 18, 2019 at 12:06 am #101970
    wensolutions
    Keymaster

    Hello @digitalmarketer,

    First of all, thank you very much for buying the themes and also would like to apologize for the trouble.

    The issue is quite unlikely to happen so please once contact to the email below with your queries in detail and they will help you figure out the issue.

    Email:
    info@themepalace.com

    Further, if you have any problem regarding the theme features then kindly let us know.

    Thank you.

    July 19, 2019 at 1:37 am #102077
    digitalmarketer
    Participant

    I mailed 2 times on
    info@themepalace.com
    but they didn’t reply.

    July 19, 2019 at 5:49 am #102101
    wensolutions
    Keymaster

    Hello @digitalmarketer,

    We will verify and let you know.

    Thank you.

    July 19, 2019 at 6:06 am #102102
    wensolutions
    Keymaster

    Hello,

    We have not received any email so probably the email bounced back.

    So can you please resend the query in the email mentioned below:

    – info@themepalace.com
    – themepalace.llc@gmail.com

    Please do not forget to mention your Purchased order #ID and Purchased email.

    Thank you.

    July 19, 2019 at 6:23 am #102103
    digitalmarketer
    Participant

    mail it on both email id provided by you once again. please check and revert back asap, I need to activate it.

    July 19, 2019 at 7:19 am #102107
    wensolutions
    Keymaster

    Hello,

    Thank you for the email.

    We will check the email and reply to you there.

    Thank you.

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