- This topic has 10 replies, 2 voices, and was last updated 3 years, 7 months ago by
.
-
Posts
-
Hi,
We are getting js script errors on all pages, relating to the customizer controls, notably errors cause the slider to break.
Thanks
Errors shown on console.
jQuery( document ).ready(function($) {
//Chosen JS
$(“.travel-ultimate-pro-chosen-select”).chosen({
width: “100%”
});
**Error: chosen is not a function( function( api ) {
// Only show the color hue control when there’s a custom color scheme.
wp.customize( ‘travel_ultimate_pro_theme_options[colorscheme]’, function( setting ) {
wp.customize.control( ‘travel_ultimate_pro_theme_options[colorscheme_hue]’, function( control )
**Error: wp.customize is not a functionHello,
Please provide us the detail of the issue you have encountered in a screen record as we are unable to get the same issue on our side.
Everything is working fine on our side so once, please uninstall the theme and reinstall and verify the issue.
Hoping for your kind co-operation.
Thank you.
Hi,
Thank you for your reply.
We have uninstalled and reinstalled the Travel Ultimate Pro theme but always the same errors (please see attached screen printDevTools console showing errors) that are happening only with this theme.
Regards
Hello @trenoza,
The issue has been noted as the known issue and will be fixed in the coming updates of the themes.
Hoping for your kind co-operations.
Thank you.
Hi,
We have just installed the update to the Travel Ulitmate Pro template v1.1.9 and still the same js errors.
Can you please fix it as a matter of urgently.
ThanksHello,
Regarding your query, we have fixed all the errors in the latest version of the theme.
Please follow the following steps:
1. Please clear the cache and verify the issue.
2. If the issue still persists, once uninstall and reinstall the theme and verify the issue.Hope this helps.
If you have further queries, let us know.
Regards.
Hello,
Yes, we have cleared the cache, uninstalled, and re-installed the theme. Always the same errors.We have created a separate test site and the errors occur as soon as the travel ultimate pro template is activated, with no customization and no plugins.
Regards
Hello,
You can have a look at the screenshot where we have the latest version of the theme and no plugins activated and the theme is just activated.
We already have released the update resolving the issue, so kindly provide us with the screen record of the process you carried out so that we can also follow the same process.
Hoping for your kind co-operation.
If this won’t help, we might need your login details too, but for now, provide us with a screen record.
Regards.
Hello,
Thank you for your response. I can confirm that the js errors have now ceased. It appears to be a CDN related error. In our case removing the site from cloudflare corrected the problem after the new theme was installed. I can’t explain this but it is consistent with our test installation too – CDN related problem.
Regards
- You must be logged in to reply to this topic.
