Home Forums Pro Themes Clean Commerce Pro Menu issues

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  • #30929
    bfausett21
    Participant

    How do we display all six items in the Primary menu? It is only displaying 5 currently and not in the order that they are set in at the Dashboard. Also, the Drop downs from the Shop link are not displaying.

    #30968
    wensolutions
    Keymaster

    @Bfausett21,

    Sorry for the trouble.

    Make sure you have followed these instruction.

    1. From Customize section, go to Menus and inside it you will find Menu Locations.
    2. Here you can, select the menu for Primary Menu. Primary menu appears as a main menu in header section.

    If this does not work, please paste the screenshot or share us a site URL so that we could provide possible solution in your context.

    #30990
    bfausett21
    Participant
    #31014
    bfausett21
    Participant
    #31015
    bfausett21
    Participant

    Also, if I move the Shop link four from the left all the drop downs are there, three from the left I only have one drop down

    #31114
    wensolutions
    Keymaster

    Hello @bfausett21,

    As we have inspected the issue locally it is working fine and also inspected the issue in your site from the site URL you have provided, it is found that you have only assigned five menu item in the primary location and two sub menu under the menu item shop .

    So please provide your login credential i.e. username and password in the official email of our support forum which is @wensolutions.com">support@wensolutions.com so that we could verify your issue and provide the precise fix.

    Hope you understand .

    Best Regards!!

    #31322
    bfausett21
    Participant

    We only have 5 menu items now as we deleted one and as far as the drop down menus, there are currently only two, soon to be three. The problem is that they do not display if I move them one position from the left. Also, I have sent you a login for the site

    #31365
    wensolutions
    Keymaster

    Hello @bfausett21,

    As we have inspected your issue from the access you have provided, it is found that the current issue in the menu section is due to the conflict with third party plugin i.e. Ecwid Shopping Cart.

    Also to remind you, our them suggest the Woo Commerce plugin for the store front .

    So it is therefore requested to you to use the Woo Commerce plugin for store front .

    Hope you Understand .

    If you need any help further ,post them and we will assist you further.

    Best Regards!!

    #31549
    bfausett21
    Participant

    Again with the Woocommerce, we would prefer not to go back to a plugin that did not work as desired. So what I am getting from these interactions is that we may have to look into a theme which is a better fit without all the conflicts.

    #31604
    wensolutions
    Keymaster

    Hello @bfausett21,

    We apologize for the inconvenience but as we have also mentioned earlier, the Clean Commerce Pro theme has integrated compatibility and recommends the use of WooCommerce plugin for the shopfront.

    Also, it is not possible for a theme to test and support compatibility for all third-party plugins.

    If you decide to use woocommerce plugin for the shopfront we can help you if you are having any issues, however compatibility fixes for the third party plugins ( like Ecwid Shopping cart ) is beyond the scope of this support forum.

    You can also choose to hire a professional customizer to work on the compatibility issues with advanced code customization. To hire a customizer, please go through the link here :

    http://themepalace.com/hire-a-customizer/

    Hope you would understand,

    Best Regards !!

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