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After paying for the Pro version and working with a developer to the tune of 600.00 – this theme is not showing up on mobile devices? As per usual companys think that having NO WAY TO CONTACT THEM other than these forums is GREAT CUSTOMER SERVICE. Well – it’s not!!!
If anyone has any information on why this theme is not showing up on mobile devices that would be a great help.
Hello @coachbrandt,
Support forums is initialized with the core motive of post sales Customer service and issues resolution for our products. If you have any theme related issues, you can post in your queries in the dedicated forum and we will definitely help you further.
Regarding your query, We are actually having trouble understanding your issue correctly. Please provide us your website URL and explain the issue further so that we could suggest a precise fix.
Best Regards !!
My website is http://www.7secondcoach.com
If I look at my site on a desktop computer it looks great – if I go to my site on my phone it is not the WEN Associate Pro theme.
To be honest I am not sure what it is??
Thanks
Tyler
Sent from my iPhone
Hello @coachbrandt,
We have inspected your website and it is seen that your site has activated the Jetpack plugin’s “Mobile Theme” module.
The site is loading the mobile template from the Jetpack plugin that is changing the layout of the site on the mobile / responsive devices.
To resolve the issue, please go to your Admin Dashboard > Jetpack > Settings > Appearance and disable the “Mobile Theme” jetpack module.
The theme will render its responsive layout in mobile / responsive screens.
Hope this Helps,
Best Regards !!
That got the jetpack theme out of there and the WEN theme in there.
Now all of the words in the boxes don’t appear in the mobile WEN theme so its just big black boxes with the titles and no description?
Hello @coachbrandt,
The WEN Associate Pro theme slider is designed to hide the caption of the slider for smaller screens by default. With the default design , the captions are only visible on landscape mode of the mobile devices.
However, if you still wish to display the caption in the mobile view, you can use some Custom CSS in your Admin Dashboard > Appearance > Customize > Additional CSS :
@media only screen and (max-width: 767px){ #featured-slider .cycle-caption{ left: 7%; top: 27px; width: 88%; bottom: 3px; } } @media only screen and (max-width: 479px){ #featured-slider .cycle-caption p{ display:block; } }Hope this Helps,
Best Regards !!
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