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Hello,
I have already spent hours trying to resolve this issue, I definite need you to help me out.The issue…
In my new subdomain, it shows that I am using the Education Hub Pro, but it ask me to buy the Education Hub Pro version to be able to make the changes, I already have it! So, how can I resolve this problem?Sorry for the trouble. Could you please share in your site URL and / or the screenshot where it is showing this particular notice ?
With this information, it would be easy to debug this issue.
The main domain is http://www.transnationalism.info , and the subdomain where the template is not working is http://www.portuguese.transnationalism.info
I have also created other 4 subdomains, but I have not worked on them yet, I first need to resolve this problem.
The single copy of template you have purchased itself works well (installation, activate and setup) irrespective to main domain and subdomain. We believe there is no any issue regards to its functionality under normal setup process.
However, if your concern is with the License Key activation on subdomian then it won’t work for you since it is a unique key provided to you to use for primary domain activation.
To know much in detail, please read license FAQ section.
If concern is not with license key, but with theme functionality then please elaborate further in detail so that we would glad to assist you further..
From the attachment you sent, we suspect you have the free theme activate in your theme dashboard.
Can you please make sure you have uploaded the Pro version and is activated from Theme dashboard.?Also try to switch to activate other themes first and later activate the Pro version again.
Let us know how it goes.
The type and size of letters of the pages’ heading are not nice, and I was unable to change them. For example, see the word PUBLICATION in http://www.transnationalism.info/publications/ (I wrote publication as ‘publication’, but it comes up as PUBLICATION
I would like to have the heading in a smaller size, and not all in capital letters. How can it be changed it?
Hello @brasiguaios,
As we have inspected your site from the site URL you have provided it is found that you have not update your theme to the latest version, so please update to the latest version of the theme.
Also you have include the additional CSS which is causing this issue .
For the quick fix you can use below CSS.
For this goto Admin Panel > Appearance > Customize > Additional CSS and paste below CSS.
h1.entry-title { text-transform: none; font-size: 2.00em; }Also, we strongly recommend you to use the child theme for any modification you would like in the theme.in this way modification on the theme wont be lost upon theme updates.
Hope this helps.
If you any problem further ,please let us know .
Best Regards!!
Hello,
I added the additional CSS and the letters now appear capital or small letters, good. Thank you.My other longstanding issues regarding layout, so I will hopefully not need to ask for help again, are:
1) There is a space between the line and the title of the pages, I would like to reduce it a bit, how can I do it? This space (I do not know why) is huge in the front page (see the space between the line and the word Welcome).
2) how do I change the colour of scroll button? If you go to the lower of the site, you will see it appears in orange. I will change the colour patterns and I will make it dark blue (#002776).
I still have not managed to resolve the problem of the template not working in my subdomains (it is on the top of this topic, but I will try a bit more before getting back to you (if I still need) with a very elaborated explanation.
Thanks for your help.Hello @brasiguaios,
The solutions to your issues are listed in points below.
1.To decrease the space between the lines and title of the pages use given CSS.
For this go to Admin Panel > Appearance > Customize > Additional CSS and paste below CSS.
.page .site-content { padding: 0px; } div#sidebar-front-page-widget-area { padding: 0px; }2. The color for Go To Top color is manage by going to Admin Panel > Appearance > Customize > Colors Options > Go To Top Color Options. From here you can choose the color you like for the icon
Hope this helps.
For further assistance, we are always here for you.
Best Regards!!
Hi,
We are getting close to resolve my two issues.1. I added the additional CSS you provided in the website http://www.transnationalism.info, it decreased the space between the line and title of the page, but I would like to have it closer to the line. It moved the tile up just a bit. I would like it to be like in the subpages (i.e. http://www.transnationalism.info/publications) or closer.
2. I managed to change the color of the icon to go to top, as you indicated. However, the color only changes when I hoover over it, it is still orange if I do not pass the mouse over it. This orange is the color I have been unsuccessfully trying to change.
You offer a top customer service. Thank you.Hello,
Thank you for the appreciation.
You can decrease the spacing even in the front page by simply adding in the following custom CSS :
.home .site-content { padding-top: 0px; }Also, to change the color of the icon background for go to top icon please change the “Background Color” in your Admin Panel > Appearance > Customize > Colors Options > Go To Top Color Options.
Hope this Helps,
Best Regards !!
Hello,
I entered the additional CSS you provided me, but nothing happened. 🙁Another question. After the first year, I will need to create subdomains for my existing website, where I want to keep using the University Hub Pro template. If I understood it correctly, I will still be able to use the template, except that I won’t be getting any update notifications, supports and theme updates on them. Did I understand it correct?
Thank you very much.
Hello @brasiguaios,
From your site URL it is found that you have not included the CSS we have provided so please make sure that you have included the CSS we have provided in Admin Panel > Appearance > Customize > Additional CSS.
Also you can definitely use the template even after the expiration of the license for the theme but you won’t be getting the latest updates of the theme . For this you need to reactivate your license.
Hope this helps.
Best Regards!!
Hi,
I added all CSS you gave me, and all of them worked fine. Just the part did notwork. This is what I have in my Additional CSS:h1.entry-title {
text-transform: none;
font-size: 2.00em;
}
page .site-content {
padding: 0px;
}
div#sidebar-front-page-widget-area {
padding: 0px;
}
home .site-content {
padding-top: 0px;
}Are they conflicting with each other?
Thanks.
Hello @brasiguaios,
From your site URL it is found that you have not used the CSS we have provided correctly i.e. you have missed “.” in front of the CSS class .
Refer to the below screen shot.
http://image.prntscr.com/image/6c808c0b61944f3ab05c94b3eb8dd63b.pngSo please make sure you have included the correct CSS we have provided to you. i.e along with the dot in front of the CSS class.
.page .site-content { padding: 0px; } .home .site-content { padding-top: 0px; }Hope this helps.
Best Regards!!
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