- This topic has 2 replies, 2 voices, and was last updated 4 years, 11 months ago by
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Hello there, I have just bought your theme. Unfortunately it doesn’t work properly. I have installed everything and tried to edit my website, but it looks very empty. Could you help me with this matter, otherwise I kindly ask you to refund my amount.
Thank you in advance.
Best regards,
AsifHello,
If you are facing any issue that needs to be assisted, you can write back to us. We will try our best to help our customers to have a good working experience.
Also, please refer to the instruction link of the theme for detailed info : https://rigorousthemes.com/wp-documentation/mag-news-pro/
However, if you still want your refund, please refer to the given link : https://themepalace.com/terms-conditions/
Also, you can send your inquiry mail in : info[at]themepalace[dot]com
Note – Refund has to be processed within 15 days of purchase order.
Best Regards!!
Hello
We thoroughly inspected your site and figured out some crucial reasons which has hit the basic functionality of the site.
On inspection, we found that you have used a large number of third party plugins which created an incompatibility issue in your side. Those plugins that are recommended by the themes covers a wide functionality requirements. However, you can use third party plugins if you compulsorily need the feature in your side but the compatibility issue can occur with them.
We recommend you to deactivate the third party plugins and try setting up the site with the recommended plugins in the very first phase. Also, we found that you have added some extra code snippet ( font snippets ) which is in the top of the front page.
Also, when we tried creating the post it gave an error message but we able to create the post.
Screenshot 1 : https://prnt.sc/nssdvl
Screenshot 2 : https://prnt.sc/nsse1qThe best case scenario for this case would be to set the theme in a fresh setup and set up the site with minimal number of plugins. We will surely assist you further. Please keep updating the changes that you make.
Hope to hear from you again,
Best Regards.
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